Ratings based on 215 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Aug 2024
Hotel is beautifully designed: peaceful, zen like, modern and sophisticated. Staff and service excellent. Breakfast buffet was wonderful with wide array of choices. Dinner was outstanding.
Comment from Hotel Management
28 Aug 2024 by Hotel Indigo KARUIZAWA, Hotel Management
Thank you very much for choosing Hotel Indigo KARUIZAWA and taking the time to share your feedback about your recent stay with us. We are delighted to hear that you found the hotel designed fantastic and enjoyed the breakfast and dinner at our restaurant “Kagaribi”.If you come to the area again, please use our hotel. Thank you for taking the time to write this review.
by A verified traveler
Posted 27 Jul 2024
Comment from Hotel Management
28 Aug 2024 by ホテルインディゴ軽井沢, Hotel Management
この度は、ホテルインディゴ軽井沢にご宿泊いただきまして、誠にありがとうございます。ご滞在に関し高い評価をお付けいただき大変嬉しく思います。再び、お客様をお迎えできる日を心よりお待ち申し上げております。
by A verified traveler from Yokohama
Posted 2 Jul 2024
We simply wanted to relax together on the room balcony and in the bar and restaurant.
For our requirement the hotel was perfect
Comment from Hotel Management
17 Jul 2024 by Hotel Indigo Karuizawa, Hotel Management
Thank you very much for staying at Hotel Indigo Karuizawa and for your valuable feedback on your stay. I'm glad to know that you seemed to enjoy your stay with us. Our team will continually strive to provide our guests stay more confortable.We are looking forward to serving you again in the near future.
by A verified traveler
Posted 1 Jul 2024
Good
Comment from Hotel Management
28 Aug 2024 by Hotel Indigo KARUIZAWA, Hotel Management
Thank you very much for choosing Hotel Indigo KARUIZAWA.All of us are delighted to learn that you loved our hotel. We hope to welcome you on another occasion. Best regards,
by A verified traveler
Posted 3 Jun 2024
Decent hotel, spacious room with nice garden view.
by A verified traveler
Posted 27 Feb 2024
Clean & comfortable. Good experience.
Comment from Hotel Management
27 Feb 2024 by Fong Ting, Hotel Management
Thank you very much for your recent stay with us and we hope your stay was comfortable and enjoyable. Also Thank you for taking the time to tell us about your experience at Hotel Indigo KARUIZAWA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Once again, thank you very much for your precious comment. We look forward to have you on your next journey to Karuizawa. Sincerely yours, Hotel Indigo Karuizawa
by A verified traveler
Posted 13 Jan 2024
Beautiful rooms and friendly hotel staff except for a few things….
The bidet nozzle was covered in black mold like it had never been cleaned. It might sound trivial but if you’re spending $500 a night, you expect it to be spotless.
Service at the on-site restaurant was unorganized and aloof. On the night we went, the restaurant wasn’t busy and had many tables open but we were given the table closest to the door on a below freezing night.
We had to flag a server down after 10 minutes once seated to get menus and take our drink order. They messed up a simple request of a burger with no cheese and the refire took almost 20 minutes at which point my dish was stone cold waiting for my wife’s to arrive.
The maître d asked how everything was and when we explained we still hadn’t received my wife’s dish, he got a little annoyed and just said “it’s coming.” Why ask if you aren’t even willing to check or expedite?
Comment from Hotel Management
14 Jan 2024 by Hotel Indigo KARUIZAWA, Hotel Management
Thank you for staying at Hotel Indigo KARUIZAWA.Despite your stay, I apologize for your unfortunate presence.We will take into account your comments and make improvements.Thank you again for staying with us.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Hotel Indigo Karuizawa, Hotel Management
Thank you very much for staying with us this time.I hope you had a relaxing time.If you have any comments,please let us know.I would like to improve it in the future.Thank you again for staying with us.
by A verified traveler
Posted 13 Dec 2023
by A verified traveler from Singapore
Posted 21 Nov 2023
The property landscape is very pretty and the onsen is great. Slightly far from the city centre but shuttle is available. Taxi is also an alternative and the fare won't be too expensive.
