Ratings based on 213 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Westbury
Posted 30 Dec 2024
The property itself was really nice, with a garden like appearance. The rooms are clean and spacious. The staff was very helpful and friendly. The room price was very reasonable. And even though the area of town is very touristy, busy and noisy, the hotel itself was quiet and relaxing. The pools, restaurant and breakfast are great.
My only 'complaint' is not about the property. Kuta Beach is a lively part of Bali. There are so many convenient places to eat, shop and explore. This hotel was perhaps the best one I have had to date. My concern is with the people on the street constantly soliciting Cialis, Viagra and prostitutes. I've been to Kuta several times and this problem seems to have become worse. I only hope that local authorities can help stop this. It ruins the good experiences that nice hotels like Melasti can provide.
Comment from Hotel Management
7 Jan 2025 by Melasti Kuta Bungalows, Hotel Management
Dear Michael,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows-Management
by A verified traveler
Posted 22 Nov 2024
Lovely place to stay! Staff are all so kind and friendly!
Comment from Hotel Management
7 Jan 2025 by Melasti Kuta Bungalows, Hotel Management
Dear Abbey,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows-Management
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
7 Jan 2025 by Melasti Kuta Bungalows, Hotel Management
Dear Chris,Thank you for taking the time to review our property, your review is very much valued. We appreciate your review regarding our customer service and ongoing upgrades. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows-Management
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
7 Jan 2025 by Melasti Kuta Bungalows, Hotel Management
Dear Christine,Thank you for taking the time to review our property, your review is very much valued. We appreciate your review regarding our customer service and ongoing upgrades. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows-Management
by A verified traveler
Posted 13 Apr 2024 on Hotels
Comment from Hotel Management
20 Apr 2024 by Gustu, Hotel Management
Dear Fumie,Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff is trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. We look forward to seeing you on your next trip to Bali.Thank you.Best Regards,Melasti Kuta Bungalows and Spa - Management
by A verified traveler from Lakelands
Posted 26 Feb 2024
The Melasti Kuta is a disappointment, the staff are horrible, they don’t clean the rooms and have no American breakfast as advertised. When we checked out the staff went through our hand luggage as they believed we had taken them. They were very rude, we felt unsafe leaving our luggage with them. We will never return to the Melasti Kuta again. Poor service, substandard breakfast and large numbers of children in the pool doing swimming lessons. Overall the hotel was run down and we were disgusted with the invasion of privacy.
Comment from Hotel Management
12 Apr 2024 by Gustu, Hotel Management
Dear Cheryl,Thank you for your comments. We apologize for the inconvenience that you encountered during your stay. This is not the type of review that we like to see.We assure you that we will be looking into each point that you have made so that we might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.Best regards,Melasti Kuta Bungalows and Spa-Management
by A verified traveler
Posted 29 Oct 2023 on Wotif
Property seems to be quite run down. Air con in our room not very cold.
Advertised with a swim up bar but it wasn’t open.
Wouldn’t recommend or stay again.
Comment from Hotel Management
9 Nov 2023 by priska-reservation, Hotel Management
Dear Tennille,thank you for you comment
by A verified traveler
Posted 12 Sep 2023 on Wotif
This property is a hidden Gem! Close to everything! The bathroom is abit out dated, great service. Love the lay out of the property and the pool was amazing. Great value for money.
Comment from Hotel Management
18 Sep 2023 by priska-reservation, Hotel Management
Dear Rebecca,Thank you for you comment
by A verified traveler from Fukuoka
Posted 14 Aug 2023
Bad
Comment from Hotel Management
14 Aug 2023 by priska-reservation, Hotel Management
Thank you for you comment, we are appreciate
by A verified traveler
Posted 22 Jul 2023
Comment from Hotel Management
14 Aug 2023 by priska-reservation, Hotel Management
Thank you for you comment, we are appreciate
