Ratings based on 155 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
beautiful historic old russian hotel on the edge of town
eay walking to fort and nearby cafes and resturants
afternoon tea very nice next to the river
relaxing and peaceful away from the bustle of kars
staff nice
by A verified traveler
Posted 11 Jun 2024 on Hotels
by A verified traveler
Posted 12 Jun 2023 on Wotif
We were treated as honored guests at this beautiful hotel. Situated less then 10 minutes walk from the centre of Kars, Katerina Sarayi is bordered on one side by a lovely garden next to the rushing Kars Stream, and a steep, rocky rise to Kars Castle at the back. This is fairy tale accommodation, with beautiful rooms, excellent breakfast and royal attentivenes /courtesy from management and staff. Drinks - hot and cold - were always available in the garden and the lobby is warm and cosy, despite the formal antique decor. The resident cat adds extra atmosphere.
The only negative aspect was communication before arrival. I tried messages through Wotif and the 2 email addresses on the hotel website, which bounced, so I could not confirm the booking, payment details or make transport reservations. There is not much English spoken, so it was also too difficult by phone.
It all worked out however, and we had a wonderful stay - thank you!
by A verified traveler
Posted 24 May 2023
by A verified traveler
Posted 23 May 2023
Superb
by A verified traveler
Posted 27 Oct 2022
The staff are so helpful and friendly. Gave great suggestions for my travel and organised the travel. At my stay there were traditional musical performers near the hotel. Wish I stayed there longer.
by A verified traveler
Posted 9 Oct 2022 on Hotels
This hotel needed renevew
by A verified traveler from Muscat
Posted 19 Sep 2022
The building is charming.
The staff is very helpful, particularly Mr. Ahmet who speaks very good English and is quite knowledgeable and very professional.
The rooms are comfortable
The breakfast is great.
by A verified traveler
Posted 18 Sep 2022 on Hotels
Staff was great
by A verified traveler
Posted 31 Aug 2022 on Orbitz
This is a very historic hotel. It’s located at the base of the Kars Citadel which was nice. WiFi was non existent in my room. I had to go to the lobby to get a weak Signal. I was woken up throughout the night due to dogs barking. The breakfast was decent and the coffee delicious. The hotel does not offer tours or transportation at the front desk as the website states. Taxi is what they will book for you—including to Ani. Having a hot tea outside by the river was quite nice. There was even cats to keep you company. If it wasn’t for the issue with the dogs, WiFi accessibility and transportation I would rate it a 10/10. But these three issues were important ones for me. So I’d give them a 5/10. I checked out after the first day and now at a central location where none of these issues exist. I even revived accurate information on getting to Ani by shuttle bus. Amazing. A very nice, historic hotel but I won’t be returning
