Ratings based on 133 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Staff were all polite and happy and friendly. Rooms were spacious and close to everything especially that beautiful Karon beach. Recommend this property
Comment from Hotel Management
5 Oct 2024 by Thitikan Detthong(Bua)Guest Service Agent, Hotel Management
Dear Value Guest, We very much appreciate your comments regarding your stay at Waterfront Suite Phuket by Centara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
by A verified traveler
Posted 7 Jul 2024 on Wotif
The hotel is showing it's age a bit, but the rooms a spacious, clean and the pool is huge and deep. Location close to the beach is good, however main issue it is also close to two clubs that have live music until 2am each night.
Comment from Hotel Management
27 Jul 2024 by Thitikan Detthong (Bua) Guest Service Agent, Hotel Management
Dear Value Guest, We very much appreciate your comments regarding your stay at Waterfront Suite Phuket by Centara. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will bring up to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us an opportunity to welcome for next visit to make you certified as pleasant.
by A verified traveler
Posted 1 Jul 2024
Convenient and ocean view
Comment from Hotel Management
27 Jul 2024 by Thitikan Detthong (Bua) Guest Service Agent, Hotel Management
Dear Value Guest, We very much appreciate your comments regarding your stay at Waterfront Suite Phuket by Centara. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will bring up to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us an opportunity to welcome for next visit to make you certified as pleasant. Thitikan Detthong (Bua) Guest Service Agent
by A verified traveler
Posted 15 Jun 2024
The staff were extremely helpful and attentive, and went out of their way to be make it a pleasurable stay with no fuss and positivity. Located very centrally to the markets, bars and restaurants, and across the road from the beach it’s an ideal position, especially when travelling with young children
The appartments are however starting to show their age. Air conditioning hardly worked and was not functioning at all in one of the two bedrooms, which meant the four of us ended up sleeping in the same room - ie: one parent with one child in a single bed. So not exactly ideal. We did however understand that this may have eventuated from the previous reviews provided so did not complain. After all you get what you pay for sad for the size of the space, it was still excellent value for money.
Comment from Hotel Management
27 Jul 2024 by Thitikan Detthong (Bua) Guest Service Agent, Hotel Management
Dear Value Guest, We very much appreciate your comments regarding your stay at Waterfront Suite Phuket by Centara. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will bring up to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you will give us an opportunity to welcome for next visit to make you certified as pleasant.
by A verified traveler
Great hote!
Posted 6 Nov 2023 on HotelsStaff are friendly. The suite is very big and spacious. View is amazing from the suite. Condition of the hotel is not new but I would recomment it for the price.
Comment from Hotel Management
6 Nov 2023 by Duke, Hotel Management
Dear Value Guest,We very much appreciate your comments regarding your stay at Waterfront Suite Phuket by Centara. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler from St Cloud
Posted 3 Jul 2023
Good apartment, walking distance to the beach, dinning, and activities. However glass doors rattled in windy days. Cooktop is very old and the hot warm off on mark no longer visible, guess had to guess the level of heat when cooking. We called the staff ang they could not help to identify heat level mark of the cooktop. As an apartment facility, it should have a coin oprerated laundry room and wine bottle cork opener for guests.
Comment from Hotel Management
28 Jul 2023 by Duke, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our Guest Satisfaction Questionnaire.We are glad to hear that you and your family had a pleasant stay with us recently.It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Vorapol Sae-Ngow Operation Manager
by A verified traveler
Posted 23 Jan 2023
Great place to stay. Beautiful view and large airy rooms. Close to the beach and other amenities.
Comment from Hotel Management
4 Feb 2023 by Oak, Hotel Management
Dear Deborah ,Greetings from Waterfront Suites Phuket by Centara,On behalf our entire team, thank you for your recent stay with us and for sharing the very positive experience. We were happy to hear that you have a comfortable stay with us and It is always a pleasure to receive positive feedback.Thank you once again for your kind feedback. We look forward to welcoming you once again in the near future to Waterfront Suites Phuket by Centara.Kind Regards,
by A verified traveler
Posted 28 Dec 2022
The staff was AMAZING; I want to give them a shout-out. However, The pool was not clean and dirty. It had a broken bar that wasn't operational. Couldn't access amenities to other parts of the resort. (Website said you could). The view was excellent, and the room was acceptable.
Comment from Hotel Management
4 Feb 2023 by Oak, Hotel Management
Dear Corey,Greetings from Waterfront Suites Phuket by Centara.Thank you for sharing your thoughts on the recent experience you had at the Waterfront Suite Phuket. We are truly delighted to learn of your pleasant stay with us and especially your appreciation on the friendliness of our staff! It is our motivation to do the best service to all guests.We look forward to welcoming you once again in the near future to Waterfront Suites Phuket by Centara.With kind regards,
by A verified traveler from cooloola cove
Posted 21 Oct 2022
No hot wster in kitchen. Phone not working
Comment from Hotel Management
3 Aug 2023 by Duke, Hotel Management
Dear Value Guest,We very much appreciate your comments regarding your stay at Water Front Suite Phuket by Centara.It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will bring up to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope you will give us an opportunity to welcome you for your next visit to make you certified as pleasant.Sincerely,
by A verified traveler
Posted 9 Apr 2020 on Hotels
Perfect place in Phuket, apartment was great spacious, clean and well located.
Comment from Hotel Management
3 Aug 2023 by Duke, Hotel Management
Dear Value Guest,We very much appreciate your comments regarding your stay at Water Front Suite Phuket by Centara.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
