Ratings based on 565 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Pros: It's convenient and the staff is generally very friendly and helpful. They also have what you would expect from a hotel near the beach - beach towels, mesh bag and slippers. They also provide a crib upon request.
Cons: The bathtub is in the corridor and doesn't have a shower head. As such, the water cools down very fast and the sand or dirt is very hard to drain off. We had asked for additional beach towels and bath towels (because there were 3 of us) and had to do so every day as the staff just didn't take note of it when clearing our room. They also will not rinse/change the coffee cups unless you place them in the sink. There's very little counter space in the toilet to put your toothbrushes and toothpaste (oh, please remember to bring your own or buy one as they don't provide). They could've added some shelves next to the sink since there wasn't enough space for counter top.
by A verified traveler
Posted 20 Oct 2024
Excellent stay will definitely recommend to friends
Comment from Hotel Management
23 Oct 2024 by Sugar Marina Team, Hotel Management
Thank you so much for your wonderful review We're thrilled to hear you had an excellent stay and appreciate your recommendation to friends. We look forward to welcoming you back soon
by A verified traveler
Posted 26 Aug 2024
Pros:
- Reception staff were nice and welcoming.
- Close proximity to the beach.
- Blackout curtains were good.
Cons:
- Although there has seemingly been a recent makeover you can tell that the facilities are run down, particularly noticeable on staircases.
- The whole corridor we were staying in smelled damp and foisty. This extended into our room.
- Linen and towels were consistently stained despite changes.
- Housekeeping didn’t top up water/teabags several times. They also removed toilet paper from the bathroom once, leaving us with none.
Comment from Hotel Management
27 Aug 2024 by Sugar Marina Team , Hotel Management
Dear Jack Thank you for your feedback. We're glad you appreciated our staff and location. We're sorry to hear about the issues with the facilities and housekeeping. Your comments are very important to us, and we will address these areas to improve our services. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
23 Aug 2024 by Sugar Marina Team , Hotel Management
Dear ZinaThank you so much for your wonderful review and perfect score. We're thrilled you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted 25 May 2024
Great location. Great rooms. Sheets were a little stained but no big deal. Buffet breakfast was also really good.
Comment from Hotel Management
27 May 2024 by Sales, Hotel Management
Dear Max,Thank you for your review! We're glad you enjoyed our great location, rooms, and buffet breakfast. We'll address the issue with the stained sheets to ensure a better experience next time.Sugar Marina Team
by A verified traveler
Posted 25 May 2024
All Good
Comment from Hotel Management
27 May 2024 by Sales, Hotel Management
Dear Graeme,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us.Sugar Marina Team
by A verified traveler
Good place to stay
Posted 23 May 2024 on HotelsGood place to stay. Great breakfast. Very close to the beach
Comment from Hotel Management
24 May 2024 by Sales, Hotel Management
Dear Michael,Thank you for your positive review! We're glad you enjoyed your stay and our breakfast, as well as the proximity to the beach. We hope to welcome you back soon!Sugar Marina Team
by A verified traveler
Posted 13 May 2024
Great value for the money, just a short trip in a grab taxi and you are on bangla road
Comment from Hotel Management
14 May 2024 by Sales, Hotel Management
Dear Lea,Thank you for your feedback! We're glad to hear that you found great value for your money during your stay with us. It's wonderful to know that you found it convenient to travel to Bangla Road using a Grab taxi. We hope to welcome you back soon for another enjoyable stay!Sugar Marina Team
by A verified traveler
Posted 8 Aug 2023
The e dining was great D R one of the staff members was great him and the kitchen staff was great I look forward to dining again soon🙂
Comment from Hotel Management
13 Aug 2023 by Sales, Hotel Management
Dear Riccardo,Thank you for your positive feedback! We're delighted that you enjoyed our dining experience, especially with the assistance of D R and our kitchen staff. We can't wait to welcome you back for another enjoyable meal soon.Sugar Marina Team
by A verified traveler
Posted 22 Jun 2023
If you're on a budget this place is ok. It's a bit dated, my room smelled really bad like mould. It was relatively clean. Internet wasn't the best. Pillows were pretty good. Air Con with remote was good. Personally I would rather stay at a more cleaner and modern place and won't stay here again.
Comment from Hotel Management
20 Jul 2023 by Sales, Hotel Management
Dear Waylen,Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We take your comments seriously and will address the issues you mentioned to improve our services. We hope you'll consider giving us another chance in the future, and we'll strive to provide a better experience next time. If you have any further suggestions or concerns, please feel free to contact us directly.Sugar Marina Team
