Ratings based on 387 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Apr 2024
Staff at the resort are absolutely fantastic. So lovely
Comment from Hotel Management
15 Apr 2024 by Nancy, Hotel Management
Dear AngieThank you for visiting Phuket Orchis Resort & Spa for your recent holiday. We are so glad that you are satisfied with your stay, especially with the hotel staff.Many thanks for being our guest and we are looking forward to welcoming you again in the future.Best regards,Nancy & The PORS Team,
by A verified traveler
Much better options than this place
Posted 8 Apr 2024 on HotelsNo plates for plates or cutlery for breakfast and poor choice, food runs out and isn’t replenishes with hours left of meal time
However, the staff save the hotel, they are incredible and really do strive to make everyone happy but clearly let down but rules of management and they are always apologising for the shortcomings
Comment from Hotel Management
9 Apr 2024 by Nancy, Hotel Management
Dear JonThank you for sending us your feedback during your stay at Phuket Orchid Resort & Spa. We sincerely apologize for the inconvenience caused to you.We have noted your comments for our further improvements. However, we are glad that you are satisfied with our hotel staff.Thank you once for being our guest and looking forward to welcoming you back again in the future.Best regards,Nancy & The PORS Team.
by A verified traveler
Posted 7 Apr 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Nancy, Hotel Management
Daer WendyThank you very much for staying with us and giving us top rating.We hope to welcome you back again in the future.Best regards,Nancy & PORS Team.
by A verified traveler
Posted 12 Mar 2024
I love this hotel. But I think they need more food options for lunch and dinner
Comment from Hotel Management
13 Mar 2024 by Nancy, Hotel Management
Dear AmieThank you for visiting us and taking time to sending us your comments. It was very nice to hear that you loved Phuket Orchid Resort & Spa.Regarding your comment about the food, we have noted for our further improvement. Thank you once again for being our guest and our team looking forward to welcoming you back soon. Best regards,Nancy & PORS Team.
by A verified traveler
Posted 7 Mar 2024
The staff are amazing. But the hotel needs to be updated asap, very old an run down also bathroom were not very nice and clean in rooms.
Comment from Hotel Management
7 Mar 2024 by Nancy, Hotel Management
Dear AmieThank you for visiting us and sending us your comment. We must apologize for the room that did not meet up with your expectations. We will definitely close our hotel from 22 April to 15 October 2024 for full renovation. We hope to have you back again in the future.Best regards,Nancy & PORS Team.
by A verified traveler
Posted 26 Feb 2024 on Hotels
Comment from Hotel Management
29 Feb 2024 by Nancy, Hotel Management
Dear MieThank you for staying with Phuket Orchid Resort & Spa and giving us nice rating.We hope to welcome you back again in the future.Best regards,PORS Team.
by A verified traveler
Posted 3 Feb 2024
The staff are very friendly and helpful. The complimentary breakfast buffet has a great selection. The place is close to the beach restaurants and shopping. The pool and water slides are a hit with the kids. Will definitely come back again.
Comment from Hotel Management
4 Feb 2024 by Nancy, Hotel Management
Dera MarcThank you for your great reviews for Phuket Orchid Resort & Spa. We are so glad that you enjoyed your stay with us, especially with our friendly staff and the swimming pool with the water slides.We appreciated that you will be back to stay with us again.Thank you for being our guests and looking forward to welcoming you back again in the future.Best regardsNancy & The PORS Team.
by A verified traveler
Posted 29 Jan 2024
The staff the pools especially the slides I was there with my grandchildren were amazing the staff go out of their way to make sure everything is perfect would go back again
Comment from Hotel Management
30 Jan 2024 by Nancy, Hotel Management
Dear MarleneThank you for sending us your feedback during your stay with us, we are so happy to know that you enjoyed your stay with us, especially the staff at swimming pool! we will definitely let them know.Thank you once for being our guest and looking forward to welcome you back again in the near future.Best regardsPhuket Orchid Resort Team.
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
20 Jan 2024 by Nancy, Hotel Management
Dear BrianThank you for staying with Phuket Orchid Resort & Spa and giving us top rating.We hope to welcome you back again in the future.Best regards,Nancy & The PORS Team.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
30 Jan 2024 by Nancy, Hotel Management
Dear JohnThank you very much for staying with Phuket Orchid Resort & Spa and giving us top rating. We hope to welcome you back again in the future.Best RegardsPhuket Orchid Resort Team
