Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Lovely staff, perfect location, nice clean modern room
Comment from Hotel Management
26 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for your kind review! We’re delighted to hear that you enjoyed your stay at Paradox Resort Phuket. It's great to know that you found our staff welcoming, the location ideal, and the room clean and modern. We truly appreciate your feedback and are so pleased that your experience with us was a positive one.We hope to welcome you back soon for another memorable stay!Regards,Paradox Resort Phuket
by A verified traveler
Posted 21 Nov 2024
The staff went above and beyond
Comment from Hotel Management
26 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that our staff went above and beyond to make your stay special. Providing exceptional service and ensuring that our guests have a memorable experience is always our top priority, and it’s wonderful to know we were able to meet that expectation during your visit.We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Paradox Resort Phuket in the future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 21 Nov 2024
We invited our Thai friend who is fighting cancer to stay with us.We booked a room for her.
Staff refused for her access the hotel application and stated she doesn’t need it.
The application is how the room service.
Disappointed with the staff.
Comment from Hotel Management
26 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the situation with your Thai friend and the inconvenience caused regarding access to our hotel application. We sincerely apologize for any disappointment this may have caused. Our goal is to ensure all guests have a comfortable and seamless stay, and it seems we fell short in this instance.We will address this matter with our team to ensure that all guests are treated with the utmost respect and that access to the hotel application, which facilitates services like room service, is provided as needed. Your feedback is important to us, and we will work to prevent any future misunderstandings.Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to welcome you and your friends back to Paradox Resort Phuket under better circumstances.Regards,Paradox Resort Phuket
by A verified traveler
Posted 21 Nov 2024
Hotel is nice and clean but need some updates, the shower was not working properly.. could not get warm water, was either too hot or just cold. My friends air conditioning stop working suddenly.
I end up loosing mysteriously my prescription glasses in the room. I never took them out of the room.
Be very careful with personable values.
Comment from Hotel Management
26 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We’re pleased to hear that you found the hotel nice and clean, though we’re truly sorry to learn about the issues you encountered with the shower and the air conditioning. Please rest assured that our maintenance team will review these concerns to ensure everything is functioning properly moving forward.We are also sorry to hear about the loss of your prescription glasses. We take matters regarding our guests' personal belongings very seriously, and we will investigate this further. Our team will reach out to you shortly with an update on the situation.Thank you again for bringing these matters to our attention. We appreciate your understanding and hope to welcome you back for a more enjoyable experience in the future.Regards,Paradox Resort Phuket
by A verified traveler from Ottawa
Posted 19 Nov 2024
Really enjoyed my stay at Paradox, the staff are really nice and helpful, the grounds are beautiful and nice and close to the beach...with the size of the place it was still peaceful and quiet, the Coconut pool always had a free lounger and again was nice and quiet...breakfast buffet was plentiful and tasty, and offered different dishes every day...the place uses an app to keep you informed of various activities going on which was really great, would absolutely stay here again...
Comment from Hotel Management
26 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had such an enjoyable stay with us at Paradox Resort Phuket. It's wonderful to know that you appreciated our friendly and helpful staff, the beautiful grounds, and the peaceful atmosphere despite the size of the resort. We're also glad that you enjoyed the Coconut pool, breakfast buffet, and the convenience of our app for keeping you updated on activities.We truly appreciate your kind words and are thrilled that you would consider staying with us again. We look forward to welcoming you back for another memorable experience!Regards,Paradox Resort Phuket
by A verified traveler
Posted 14 Nov 2024
Good customers service
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable stay with us. Your kind words and positive feedback mean a lot to our team and inspire us to keep delivering exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 13 Nov 2024
The location was near the beach which was great. Services were slow and lots of mistakes were being made.
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our prime location near the beach. However, we’re truly sorry to learn that the service did not meet your expectations and that you experienced delays and mistakes during your stay.Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure a higher level of service moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
ear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable stay with us. Your kind words and positive feedback mean a lot to our team and inspire us to keep delivering exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 10 Nov 2024
Was a nice enough resort, but stuff went missing from our room, and the staff where less than helpful
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that you had a memorable stay with us. Your positive feedback means the world to our team, and it motivates us to continue providing exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
