Ratings based on 994 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff went above and beyond
by A verified traveler
Posted 21 Nov 2024
We invited our Thai friend who is fighting cancer to stay with us.We booked a room for her.
Staff refused for her access the hotel application and stated she doesn’t need it.
The application is how the room service.
Disappointed with the staff.
by A verified traveler
Posted 21 Nov 2024
Hotel is nice and clean but need some updates, the shower was not working properly.. could not get warm water, was either too hot or just cold. My friends air conditioning stop working suddenly.
I end up loosing mysteriously my prescription glasses in the room. I never took them out of the room.
Be very careful with personable values.
by A verified traveler from Ottawa
Posted 19 Nov 2024
Really enjoyed my stay at Paradox, the staff are really nice and helpful, the grounds are beautiful and nice and close to the beach...with the size of the place it was still peaceful and quiet, the Coconut pool always had a free lounger and again was nice and quiet...breakfast buffet was plentiful and tasty, and offered different dishes every day...the place uses an app to keep you informed of various activities going on which was really great, would absolutely stay here again...
by A verified traveler
Posted 14 Nov 2024
Good customers service
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable stay with us. Your kind words and positive feedback mean a lot to our team and inspire us to keep delivering exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 13 Nov 2024
The location was near the beach which was great. Services were slow and lots of mistakes were being made.
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We’re happy to hear that you enjoyed our prime location near the beach. However, we’re truly sorry to learn that the service did not meet your expectations and that you experienced delays and mistakes during your stay.Please rest assured that we take your comments seriously, and we will address these issues with our team to ensure a higher level of service moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
ear Guest,Thank you so much for your wonderful review! We are thrilled to hear that you had such a memorable stay with us. Your kind words and positive feedback mean a lot to our team and inspire us to keep delivering exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 10 Nov 2024
Was a nice enough resort, but stuff went missing from our room, and the staff where less than helpful
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you so much for your fantastic 5-star review! We are absolutely delighted to hear that you had a memorable stay with us. Your positive feedback means the world to our team, and it motivates us to continue providing exceptional service and experiences for all of our guests.We truly appreciate your support and look forward to welcoming you back to Paradox Resort Phuket in the near future.Regards,Paradox Resort Phuket
by A verified traveler
Posted 9 Nov 2024
Dual access to road & beach, excellent location for Karon, Kata, Phuket town & all the trips. Good & service excellent across the board & Mint is a great stop for pre & post dinner cocktails… oh & happy hour at the pool bar 4-6pm… have had a great stay & highly recommend to everyone. We had a Cottage king so got to use the quieter Coconut pool too. Thanks for a fab holiday
Comment from Hotel Management
18 Nov 2024 by Paradox Resort Phuket, Hotel Management
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you had such a great stay with us and enjoyed the excellent location, offering easy access to both the beach and local attractions like Karon, Kata, and Phuket town. It's also wonderful to hear that you had a chance to relax at Mint for pre- and post-dinner cocktails, and took advantage of our happy hour at the pool bar!We’re thrilled that you enjoyed the quieter Coconut pool as well, and we truly appreciate your recommendation. It was a pleasure having you with us, and we look forward to welcoming you back for another fantastic holiday.Thank you again for sharing your experience!Regards,Paradox Resort Phuket
