Ratings based on 712 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Beautiful resort! Wonderful stay!
Comment from Hotel Management
2 Jan 2025 by Vichai, Hotel Management
Thank you very much for your comments sharing here and glad to know that you enjoyed your stay with us.Hope to see you again next time.
by A verified traveler
Posted 16 Nov 2024
The swim up pool was great, but whole kata area is really crowded and you need to get through busy street to get to the beach. As cleanness goes Kids Club was quite dirty and baby chair saw better time so paint was peeling off. Otherwise room and pools were nice and clean. One another issue was door to pool did not close properly and was probably open for long before we came since when we arrived room was already full of mosquitoes
Comment from Hotel Management
17 Nov 2024 by Vichai, Hotel Management
Thank you very much for your comments sharing here, we have noted your comments for our improving. However, we are now doing some painting the building. Going to the beach, you can take the shuttle bus from hotel by contacting reception, we do have 4 times to go and back daily. We hope you enjoyed you stay with us and really hope to see you again next time.
by A verified traveler
Posted 3 Nov 2024
We really Liked the room. Very large with great balcony. comfortable bed. AC worked very well. The dining area for breakfast was lovely and the food served was prepared well with lots of variety. Coffee machines were great with options for cappuccino.
The hotel lobby staff were friendly and helpful. The tour guide desk by front door provided lots of help with ideas and suggestions for tours.
The shower didn’t work well. One shower head was broken. One was partially plugged. However reported it and they came right away to fix it. Unfortunately it still wasn’t working properly afterwards.
Overall it’s a great hotel and would definitely stay again.
Comment from Hotel Management
4 Nov 2024 by Vichai, Hotel Management
Dear Khun Karen,We will check the shower and the plug again to make sure that it works propely, thank you very much to let us know. We are also glad to know that you had enjoyed your holiday with our resort. When you have planned to visit again next time, please feel free to inform us.
by A verified traveler
Posted 3 Nov 2024
Loved the pool
Comment from Hotel Management
3 Nov 2024 by Vichai, Hotel Management
Dear Khun Michelle,Thank you very much for your scores sharing here and hop to see you again next time.
by A verified traveler
Posted 14 Oct 2024
The pools and the ambiance around the hotel looks very nice. However, sheets and the pillows smells pretty bad. Doesn’t look too clean. No conditioner, just shampoo and one little bar of soap. Front desk not too friendly.
Comment from Hotel Management
14 Oct 2024 by Vichai, Hotel Management
We are sincerely sorry to hear about our pillows, so please let our team know to change them. However, we will trace it for our improving. For the amenities in the bathroom, we provide the bath gel and shampoo, no conditioner. And also thank you to let us know about our front desk staff, krabThank you very much for your comments.
by A verified traveler
Posted 9 Oct 2024
The rooms are outdated, air conditioner didn’t work properly, they demand deposit before check in and on check out they charged for the items which were not utilized by us
Comment from Hotel Management
10 Oct 2024 by Vichai, Hotel Management
Actually, you stayed in our new room in The Royal Blue Wing but we will check it and thank you very much for your comments.
by A verified traveler
Posted 24 Sep 2024
The staff were wonderful as was the resort and surrounds.
Easy access to everything needed.
Comment from Hotel Management
25 Sep 2024 by Vichai, Hotel Management
Thank you very much for your feedback, we do hope that you had enjoyed your stay with us and hope to see you again next time.
by A verified traveler
Posted 20 Sep 2024
Comment from Hotel Management
21 Sep 2024 by Vichai, Hotel Management
Thank you very much for your feedback, we do hope that you had enjoyed your stay with us and hope to see you again next time.
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Vichai, Hotel Management
Thank you very much for your feedback and hope to see you again next time, krab
by A verified traveler
Posted 14 Sep 2024 on Wotif
Room was clean and tidy.We found reception staff a little unfriendly, breakfast was the same everyday and very bland. Hotel had 2 restaurants, but there was no menu's or any information to premote them . The hotel had only bar's near the pool's which closed at about 6.00pm,there was nowhere have a quiet drink with friends after that.
Comment from Hotel Management
16 Sep 2024 by Vichai, Hotel Management
Thank you very much for your comments speciallabOur breakfast is actually provides both Thai or Asian and International menus daily. However we will check it. Regarding to the restaurants and our bars, it's great to let us know, krab.
