Ratings based on 205 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Low quality. Dilapidated. Felt crowded.
Food awful and unhealthy.
Staff mostly miserable, untrained and unhelpful.
Location: Kata/Karon filthy traffic polluted urban cheap and nasty, dirty streets, bars and restaurants. Beaches - no space, completely ruined by crowds of people.
Comment from Hotel Management
15 Nov 2024 by Ibis Phuket Kata Team, Hotel Management
Dear valued guest, On behalf of Ibis Phuket Kata team, I would like to sincerely apologize for the unpleasant experience you had at our hotel during your recent stay with us I immediately spoke to our team to ensure that such a situation does not recur in the future and cause such a negative experience again, as normal practice the team member must be well approach with the positive manners toward our guest.I want to assure you that we truly value your business and demonstrate our clear desire not to lose you as one of our valuable guests. Again, my sincerest apology on this occasion and I remain, at your service. Yours sincerely, Ibis Phuket Kata.
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
31 Mar 2024 by Ibis Phuket Kata., Hotel Management
Dear valued guest, Thank you for your kind review towards our hotel and expressed your thought about your recent stay with us. We are so happy to hear that you have enjoyed your stay and that we have delivered what is best for our valued guest. At our hotel, we strive to make the best for our guest and continue to develop our service standard to ensure that we deliver the best for you. We hope to welcome you back to our hotel in the near future. Yours sincerely, Ibis Phuket Kata.
by A verified traveler
Noisy, screaming kids ruin holiday.
Posted 10 Dec 2022 on HotelsWe stayed here last year and it was ok, but very little space to put clothes and stuff. We thought things might be better this year, unfortunately still not enough space. This time there was stupid parents totally ignoring there young children screaming, and running around the pool and splashing other holiday guests. The kid’s should be in the small pool, but the parents just let the kids do what they wanted to do without any care for there safety and letting them dive in and out of the big pool. Where is the staff, who should be monitoring this behaviour.
by A verified traveler
Posted 8 Mar 2022 on Wotif
by A verified traveler
Posted 31 Jan 2022 on Hotels
Everything normal.
Comment from Hotel Management
3 Feb 2022 by Siriwan Damkoh (Ms.), Hotel Management
Dear Tsatsral,
Thank you very much for sharing your experience with us, and we hope your next visit will be better than the previous one. we are all looking forward to welcome you back to our hotel once again soon.
by A verified traveler
Good
Posted 22 Jan 2022 on HotelsRoom was clean. Hotel staff nice and helpful. Every morning has same breakfast, boring.
Comment from Hotel Management
23 Jan 2022 by Siriwan Damkoh (Ms.), Hotel Management
Dear Munkhtur,
Thank you very much for your feedback
Looking forward to welcome you back once again
Best regards,
by A verified traveler
Cosy hotel.
Posted 6 Dec 2021 on HotelsOur stay at the Ibis was fantastic. Good location, good staff the pool was a good size, plenty of umbrellas and sun beds. Quiet resort with enough restaurants nearby and the beach was only about 7 mins.
Comment from Hotel Management
15 Dec 2021 by Siriwan Damkoh (Ms.), Hotel Management
Dear Mr. Peter,
Thank you so much for sharing your experience,
We hope your next visit will be a pleasant stay and better than the previous one.
Regards,
by A verified traveler
Friendly resort
Posted 5 Dec 2021 on HotelsWe stayed here 15 nights, room is small but everything else is good. The pool is a nice size and no shortage of sun beds or umbrellas. The staff are really friendly, we had a lot of laughs,nothing to much trouble, you only have to ask.
Comment from Hotel Management
6 Dec 2021 by Siriwan Damkoh (Ms.) Front Office Manager, Hotel Management
Dear Mr. Peter Russel,
Thank you very much for the review and top rating for the hotel.
It’s always a pleasure to read that our staffs have been able to provide good service and make a difference to your stay at the hotel. Your positive feedback will definitely be shared with the team .
Looking forward to having you back at the hotel soon!
Best regards,
by A verified traveler
good stay!
Posted 29 Nov 2021 on Hotelsinternet signal was good, pool was properly maintained, reception was helpful and friendly. i was also assigned the room as requested. thank you
Comment from Hotel Management
1 Dec 2021 by Siriwan Damkoh (Ms.), Hotel Management
Dear Valued Guest,
Thank you very much for sharing your experience with us, and we hope your next visit will be better than the previous one. we are all looking forward to welcome you back to our hotel once again soon
Regards,
Siriwan Damkoh (Ms.)
Front Office Manager
by A verified traveler
Posted 13 Jan 2020 on Hotels
We liked the location of hotel. Breakfast was really nice.
Staff was friendly. Room could have been better. No shampoo, dental kits etc were provided.
Comment from Hotel Management
14 Jan 2020 by Siriwan D., Hotel Management
Dear Narendra,
We very much appreciate your comments regarding your recent stay at the ibis Kata.
ibis is a limited service economy hotel provide great accommodation at an extremely competitive price point. Unfortunately some amenities are not available in ibis brand like dental kits and we have available soap and shampoo 2 in 1 in the bathroom.
On the contrary we are glad to learn that you liked the location & friendly staff and our breakfast.
