Ratings based on 349 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2023
The property was very quiet even though it is on a main street. However it is set a long way back so in our room there was no traffic noise. Breakfast offered a good selection of foods but some different cereal would have been nice not just the same 2 choice every day. The breakfast room was VERY HOT. There was no a/c and sometimes the fans were not on. Our room was very clean and modern with quite a large bathroom with a bath and walk in shower ie no glass door which was great. We had to remind housekeeping to clean our room twice in a 6 day stay which was not good. Also the Front Desk staff were, at times, rather abrupt in their interactions with us. I know they were busy but not always. The free shsuttle to and from the beach was very handy. It's aboiut a 10 - 12 minute walk to the start of the main beach area. There are plenty of restaurants nearby.
by A verified traveler
Posted 1 Jun 2023 on Wotif
Beautiful area and the garden villa was fantastic - large, clean, very nice. The central pool area was also amazing, however is not suitable for noisy children. The menu and bar are fine - not too expensive. When I first booked this villa, I made a mistake in the booking - we contacted the hotel immediately and they refused to allow us to cancel that booking and rebook with the amendment - this is extremely poor service - shows no trust for the customer - so be very careful when booking or trying to make changes with them. Likewise when renting the scooter, I was short 250 baht for the day hire (about 10 dollars) after paying 1000 baht deposit and they refused to put it on the room tab, or allow me to pay later in the day, or to use my credit card - i had to go out and find an ATM so I could pay them cash immediately - again this is terrible customer service, particularly from the motorbike/taxi hire guy. The welcome/reception staff, although nice, did not really give us any information about the facilities, such as where the gym was etc. Customer service needs to be improved here, so people can enjoy the villas to their full potential. Also, the wifi constantly dropped out which was frustrating.
by A verified traveler
Posted 2 May 2023
Excellent
by A verified traveler from India
Good place in Kata . Quiet and peaceful
Posted 27 May 2019 on HotelsGood place to stay
Comment from Hotel Management
27 May 2019 by Phanu U., Hotel Management
Thank you for staying with us during your holiday and we are happy to know that you are satisfy with facilities and services of our resort. Your valuable feedback is appreciated and it will help us to continually improve the standard of facilities and services offered to all our guests. We are looking forward to welcome you to our resort again in the near future.
by A verified traveler
Posted 25 Mar 2019
The owner of this hotel has got another new hotel namely Aurico Kata and we have upgrade the package to this hotel. For budgetary limit, Karon villa pool access is a right choice. However if you can spend a little bit more, I highly recommend Aurico Kata.
Comment from Hotel Management
4 Apr 2019 by Phanu U. - Hotel Representative, Hotel Management
Thank you for staying with us during your holiday and we are happy to know that you are satisfy with facilities and services of our resort. We are looking forward to welcome you to our resort again in the near future.
by A verified traveler
Conveint
Posted 24 Feb 2019 on HotelsOnly a short walk from the main centre
Comment from Hotel Management
26 Feb 2019 by Phanu U. - Hotel Representative, Hotel Management
Thank you for staying with us during your holiday and we are happy to know that you are satisfy with facilities and services of our resort. We are looking forward to welcome you to our resort again in the near future.
by A verified traveler
Paradise in the far east
Posted 21 Feb 2019 on HotelsI really enjoyed my stay every minute was a delight. The pool was so peaceful and relaxing. I arrived stressed out from life's challenges and it melted away within minutes. The hotel food was great and we really enjoyed the breakfasts.
Comment from Hotel Management
22 Feb 2019 by Phanu U. - Hotel Representative, Hotel Management
Thank you for staying with us during your holiday and we are happy to know that you are satisfy with facilities and services of our resort. We are looking forward to welcome you to our resort again in the near future.
by A verified traveler
Posted 8 Dec 2018 on Hotels
Comment from Hotel Management
11 Dec 2018 by Phanu - Hotel Representative, Hotel Management
Thank you for staying with us during your holiday and we are happy to know that you are satisfy with facilities and services of our resort. We are looking forward to welcome you to our resort again in the near future.
by A verified traveler from england
Posted 15 Nov 2018
it's a 10 minute walk down the death road to the beach which is really nice. the hotel is very dated and in need of a major overhaul. staff not happy when we told them that we were moving hotels. stay away unless you don't mind a run down hotel.
Comment from Hotel Management
18 Nov 2018 by Kata Lucky Villa, Hotel Management
Thank you for your reviews, you move the room to other room type that you booked NOT MOVE THE HOTEL, so please to try to understand your condition for our hotel before you review
by A verified traveler from manchester
Hotel ok but some improvement needed. To the bed
Posted 19 Sep 2018The breakfast was OK but at time they run out and not replace depending on time.
Comment from Hotel Management
20 Sep 2018 by Paul-General Manager, Hotel Management
Thank you for staying with us during your holiday and great to know your highly satisfaction of our resort - from the peaceful location with breathtaking fresh atmosphere to our service and facilities. We're very happy to know that during your stay our service match you satisfy, your comments had well received with noted and we'll prove our service for the best in the future. Thank you, and look forward to welcome you to our resort again in the near future.
