Ratings based on 358 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Love the access to the pools/canals from each room, it's lovely to easily have a dip when returning to the hotel.
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
4 Mar 2024 by Sakarin, Hotel Management
Thank you for your kind words and encouraging review about your recent stay at the Access Resort & Villas Hotel. We are happy to hear that you enjoyed your stay with us and left the hotel with a memorable experience. Making us your hotel of choice truly motivated us to continue to deliver an exceptional and memorable stay. Thank you again and can't wait to welcome you back!With Kind regards,Sakarin Livakorn
by A verified traveler
Good option after those on the beach
Posted 29 Dec 2023 on HotelsIt was generally good. The food was a bit of an disappointment. Fruits and salads at the breakfast were not fresh. Cereal options were poor. Juices did not look fresh either.
The location is okay - it does take over 20 mins to the beach on foot. But obviously cheaper for the space quality than those on the beach.
Staff were efficient when I had a minor injury to provide first aid and arranged a visit to the clinic. Also the manager was kind and accommodating when I requested to change the room.
Comment from Hotel Management
4 Jan 2024 by Sakarin, Hotel Management
Thank you for taking the time to share your feedback experience during your recent stay with us.We are thrilled you enjoyed your stay with us at Access Resort & Villas Hotel Your valuable feedback will be shared with our colleagues, and it will undoubtedly motivate and inspire us to continue striving for excellence.We can't wait to have the pleasure of welcoming you back and providing you with another exceptional stay.With Kind regards,Sakarin Livakorn
by A verified traveler
Posted 27 Oct 2023
Simply, this room should not have been sold to us and should have been blocked for scheduled renovation works. After a difficult few years we paid extra for a pool villa for the peace and privacy. The first few days were pleasant until it became apparent that all rooms either side were being painted and renovated. The smell of paint was initially a minor inconvenience, then any peace was shattered when the builders moved in resulting in the room being uninhabitable between 9-5pm each day. The noise from various power tools together with the smell of construction adhesives, paint and workers smoking under the shared verandah made it unpleasant to use the courtyard. We could not operate the air conditioning during the day as it pulled the chemical smells into the room. We had no option other than to leave the room until work finished around 5pm each day. Resort staff were lovely, but we firmly blame resort management for not blocking this one room off when extensive renovations had been scheduled.
Comment from Hotel Management
27 Oct 2023 by Sakarin Livakorn, Hotel Management
Dear Value GuestThank you for your review for your constructive feedback.We regret to read of your disappointment experience and terribly sorry for any inconvenience caused.We will use your feedback on the matter to guide our products for future improvementWe do look forward to have opportunity welcome you back again in the future.With Kind regards,Sakarin LivakornFront Office Manager
by A verified traveler
Posted 1 Jul 2023
Really great layout, staff and facilities
Comment from Hotel Management
4 Jul 2023 by Sakarin, Hotel Management
Warmest Greeting from Access resort & VillasThank you very much for your postive review..We sincerely appreciate that you have taken the time to post a review of your great experience in our hotel .We hope to welcome you back again to Access resort & Villas Karon beach.Best regards,Sakarin
by A verified traveler
Posted 16 Apr 2023 on Hotels
Comment from Hotel Management
4 May 2023 by Sakarin, Hotel Management
Thank you very much for choosing our hotel and taking the time to share your experience from your recent stay with us.We do look forward to having the opportunity of being able to welcome you back again.Best regards,
by A verified traveler
Amazing place
Posted 7 Jan 2023 on HotelsLovely place and friendly staff very helpful with any questions
Comment from Hotel Management
7 Sep 2023 by Sakarin Livakorn, Hotel Management
Dear MihaelaMany thanks for your choosing holidays experience with us.I will share your comments to our team and encouragefor our service.Waiting for your visit our hotel in the near future.With Kind regards,Sakarin LivakornFront Office Manager
by A verified traveler
Posted 22 Oct 2022
This is not hotel really bad
Comment from Hotel Management
24 Oct 2022 by ACCESS team, Hotel Management
Dear aqeel,Thank you so much for your time sharing your feedback following your stay. Your noted and your information during stay have been checked and monitored to our further service efficacy.Wish you a pleasant time and look forward to the pleasure of your return.Kind regards,
by A verified traveler
Posted 2 Sep 2022
The property is amazing. Have stayed before and will again in a heartbeat. the staff are all so friendly and accomodating and cant do enough for you. If budget allows stay in a private pool villa. So peacful and great to be able to have your own private pool when you want a bit of alone time.
Cant fault this resort and would highly recommend to all
Comment from Hotel Management
2 Sep 2022 by Jacky, Hotel Management
Dear kylie-anne,Thank you so ever for taking the time to write such a fantastic feedback following your stay at ACCESS Resort & Villas and for having chosen us again as your desired accommodation.I am truly pleased to read that you had joyful stay again and our staff went above and beyond your expectations. I will share your commendation to all associates and management in order to sustain their effort and efficient service.Thank you once again for considering to return us next time. We wish you a great time till we have you back in the future - Hopefully soon.With kind regards,
by A verified traveler
Posted 15 Aug 2022
Comment from Hotel Management
5 Dec 2023 by Sakarin Livakorn, Hotel Management
Thank you very ,much for your feedback during your holidays with us.We do look forward to having the opportunity of being able to welcome you back again when you next visit karon Phuket.With Kind regards,Sakarin Livakorn
