Ratings based on 720 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
The hotel is really nice and the staff as well, they are really kind.
The room in general was very nice, except for the bathroom which was having issues for running the water out. Besides that I totally recommend it. I’m pretty sure the situation of the bathroom will be fixed
Comment from Hotel Management
3 Nov 2024 by JH, Hotel Management
Dear Gabriela,we are very pleased to hear that both our facilities and our staff have exceeded your expectations. Our goal is to make every guest feel comfortable and welcome.The central location of our hotel is indeed a great advantage for our guests and we are glad that you appreciate this.We hope to welcome you again soon at the Leonardo Hotel Karlsruhe.Kind regards,Jennifer H. / Management
by A verified traveler
Posted 14 Sep 2024
Nice location and easy access to everything. Great breakfast quality and option. quite area for good sleep. However, the wifi service is very poor, we had 4 days no wifi service at all due to broken service.
Comment from Hotel Management
29 Sep 2024 by JH, Hotel Management
Dear Guangwei,we are pleased to hear that you appreciate our location and the breakfast offer. It is important to us that our guests can enjoy a restful night's sleep.We are sorry to hear that you had problems with our WiFi. Please note that we always strive to provide our guests with a smooth service. Kind regards,Jennifer H. / Management
by A verified traveler
Posted 28 Jun 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Jennifer H. / Management, Hotel Management
Dear Chris, thank you very much for your good review. I'm glad that you had a nice stay and hope to see you again very soon. Best regards
by A verified traveler
Posted 8 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Jennifer H. / Management, Hotel Management
Lieber Jaechul,es freut uns zu hören, dass Ihr Aufenthalt in unserem Hotel Ihren Erwartungen entsprochen hat. Wir sind ständig bemüht, unseren Gästen eine angenehme und komfortable Erfahrung zu bieten. Ihre positive Rückmeldung ist daher sehr motivierend für unser Team. Vielen Dank, dass Sie sich die Zeit genommen haben, uns dies mitzuteilen. Wir freuen uns darauf, Sie bald wieder im Leonardo Hotel Karlsruhe begrüßen zu dürfen. Herzliche Grüße,Jennifer H. / Management
by A verified traveler
Posted 11 May 2024 on Hotels
Comment from Hotel Management
3 Jun 2024 by Jennifer H. / Management, Hotel Management
Dear Beata,It's wonderful to hear that you had a positive experience at Leonardo Hotel Karlsruhe. We strive to deliver the highest standards and your kind words affirm our commitment to this. Should you plan to visit us again in the future, we look forward to offering you another memorable experience.Best regards,
by A verified traveler
Posted 21 Apr 2024 on Hotels
Comment from Hotel Management
22 Apr 2024 by Jennifer H. / Management, Hotel Management
Dear Soulaf,It's great to hear that your stay at Leonardo Hotel Karlsruhe met your expectations. We're thrilled that you found all aspects of our services satisfying. We're dedicated to maintaining the highest standard of hospitality for our valued guests. We look forward to welcoming you back in the future.Best regards,Jennifer H. / Management
by A verified traveler
Posted 22 Feb 2024 on Hotels
No restaurant. No iron. No miniver. No charm. No room service. Dull and depressing
Comment from Hotel Management
23 Feb 2024 by Jennifer H. / Management, Hotel Management
Dear Timothy,Your feedback has been heard and we're truly sorry to hear that your stay did not meet your expectations. Our aim is to provide a comfortable and pleasant experience for all our guests, and it's unfortunate that we fell short in this instance.While we do not currently offer certain amenities such as a restaurant and room service, please know that your comfort and satisfaction are our top priorities. We assure you that our team is consistently working on improving our services and facilities. Your comments about the ambiance of our hotel are noted. We strive to create a welcoming environment for all our guests, and we regret that we weren't able to achieve this during your stay. We hope to have another opportunity to serve you better in the future.Best regards,Jennifer H. / Management
by A verified traveler
Posted 31 Jan 2024
I booked this hotel for a business trip. Location is great, they have free parking spots, and they have a candy bar. That was fun. The hotel rooms are good. I will stay there again.
Comment from Hotel Management
2 Feb 2024 by Jennifer H. / Management, Hotel Management
It's delightful to learn that you found our location beneficial and our amenities, including the free parking spots and candy bar, to your liking. We're also glad to hear your positive remarks about our hotel rooms. Your willingness to stay with us again is the best compliment we could hope for. We look forward to welcoming you back on your next business trip.Best regards,
by A verified traveler
Overnight stay in Karlsruhe
Posted 19 Jan 2024 on HotelsVery comfortable overnight stay with great help at the reception.
Nice big room .
Comment from Hotel Management
20 Jan 2024 by Jennifer H. / Management, Hotel Management
Dear Guest, It is indeed a pleasure to hear that your stay at the Leonardo Hotel Karlsruhe was a comfortable one. Your kind words for our reception staff are much appreciated, and it's wonderful to know you enjoyed the spaciousness of your room.Your satisfaction is our top priority and we are thrilled we met your expectations. We hope your next visit is just as pleasant.Best regards
by A verified traveler
Posted 12 Jan 2024 on Hotels
Comment from Hotel Management
20 Jan 2024 by Jennifer H. / Management, Hotel Management
Lieber Gast, es scheint, als hätten Sie vergessen, Einzelheiten zu Ihrem Aufenthalt im Leonardo Hotel Karlsruhe in Ihrer Bewertung zu erwähnen. Wir würden uns freuen, wenn Sie uns mehr über Ihre Erfahrungen berichten könnten. Ihre Meinung ist uns sehr wichtig, um unseren Service kontinuierlich zu verbessern.Herzliche Grüße
