Ratings based on 834 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Nice property, but having pets in oublic areas such breakfast restaurant is unacceptable !
Grand restaurant should pay more attention to clients' s wishes !
by A verified traveler
Posted 12 Nov 2024
by A verified traveler
Posted 9 Nov 2024
The staff was unable to accommodate a late checkout request, and I found the spa area darker and not to the level expected. Overall, a good experience.
by A verified traveler from Evansville
Posted 6 Nov 2024
Excellent
Could add 6inches to the shower curtain to reach the tub
by A verified traveler
Posted 4 Nov 2024
THE worst customer service that I’ve ever experienced.
The room that they put us in looked nothing like the photos and much smaller. They insisted that this was the same price range. When I asked whether there are other rooms, the front desk staff was really reluctant, but the hotel was empty since it was on a Monday, during slow season. The second room that he took us to, was what we booked online, so the room was available this whole time! When we went back to grab our luggage from the other room, came back downstairs to front desk, the staff accused us of stealing the bath robes. I asked what bathrobes? Do you see any bathrobes on me? Plus, why the heck would I take any bathrobes? We’re staying here for two nights and we’re just moving from one room to another? We also had staff escorting us this whole time. It was an awful accusation and we didn’t receive any apology.
We were stuck in the elevator for about 5 minutes. We banged on the door, but no one answered. The elevator could take us up and down but the door wouldn’t open. We took the elevator back down to lobby, banged on the door, finally the staff came and opened for us. Again, absolutely 0 apology. In fact, during our two day stay, we were never acknowledged by the staff when we walked by front desk.
We booked massages and facials for two days. The massage was awful, honestly the worst. So I called to cancel the facial for the next day. They still charged me even though I cancelled within 24 hours.
by A verified traveler
Posted 4 Nov 2024
I have been staying at this property for years evwry time i am in Prague.. There is no better hotel
by A verified traveler
Posted 29 Oct 2024
by A verified traveler
Posted 28 Oct 2024
Very lovely hotel with best food and amenities.
Good service and friendly staff.
by A verified traveler
Posted 23 Oct 2024
Spa was wonderful - l breakfast was absolutely outstanding hospitality, charming. Walkable to shops!
Restaurants. Parking was easy! Will definitely stay again.
by A verified traveler
Posted 11 Oct 2024
Perfect stay always!
Comment from Hotel Management
16 Oct 2024 by Concierge, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa
