Ratings based on 108 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Aug 2024 on Hotels
Very nice place to stay and visit this beautiful city.
The hotel is right in the heart of the city.. best place
Very nice, friendly and polite staff. Great service and awesome SPA! 👍
by A verified traveler
Posted 4 Jul 2024 on Hotels
by A verified traveler
Posted 2 Apr 2024 on Hotels
by A verified traveler
Posted 19 Mar 2024
The Property is well maintained and we had a very large room with a balcony and beautiful view. The breakfast was extensive and well prepared. The highlight of the trip was the reception staff who checked us in. He was by far the most hospitable, kind helpful and welcoming person I've ever met in all my travels. I would return to this hotel for this lovely human! Thank you form making a weekend break with a dear friend so memorable.
by A verified traveler
Posted 6 Oct 2023 on Hotels
by A verified traveler
Posted 11 May 2023
the shower in the room is very cramped, it is very difficult to turn around for a medium-sized dada
by A verified traveler
Posted 18 Jul 2022
The location is perfect, room was clean and had a nice view. But these are not the things makes a good property. If you think about the price of the room, breakfast was not good at all. I didnt recognize while making res, check out time is 10, it really doesnt make sense and if you want until 12 which is regular check out for most of properties, they want you to pay for it. When we are checking in, we were faced with the same approach, we wanted to give luggage first, receptionist said c-in is at 2! They took our luggage ofcourse, but this is service industry and service is more important than anything else.
by A verified traveler
Posted 4 Nov 2021
Ok
by A verified traveler
You have to pay for everything
Posted 21 Sep 2020 on HotelsHotel is renovated, rooms are small but comfortable. Service could be better as for everything in this hotel you have to pay. It's medical spa 4* but you have to pay for slippers and bathrobes, swimming pool and steaming rooms. I understand that for spa treatments you pay but for basic pool or sauna you shouldnt, nor for slippers or bathrobes which are standard in other hotels. Breakfast is excellent and big choice..
by A verified traveler
Orientated on making money, modern hotel
Posted 21 Sep 2020 on HotelsHotel is renovated and rooms are modern. However, I found service at the reception not as nice as in the other hotels in Karlove Vary. It feels that the hotel is orientated on making money. They charge for everything, slippers, bathrobes even that they offer pool and spa facilities. Other 4 star hotels have slippers and bathrobes in their rooms as standard. Rooms are very small but modern. I found single bed big enough to sleep comfortable but short for tall person. Breakfast choice excellent. Prices for spa services very expensive.Excellent location.
