Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Molina de Segura
Posted 12 Nov 2024
Had a fantastic experience. Very well located and everything else you'd expect from a Hilton property.
Comment from Hotel Management
15 Nov 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you so much for your wonderful review! We’re thrilled to hear you had a fantastic experience with us and appreciated our convenient location. Providing the high standards and comfort you expect from a Hilton property is always our goal, and it’s rewarding to know we met your expectations. We hope to welcome you back for another great stay soon!Kind regards,Anastasiya Duty Manager
by A verified traveler from skokie
Posted 27 Oct 2024
Very good
Comment from Hotel Management
30 Oct 2024 by duty manager, Hotel Management
Dear Valuable Guest,We are happy to see your 5* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Kind Regards,Hilton Prague
by A verified traveler
Posted 18 Oct 2024
The hotel is beautiful and the service was amazing.
Comment from Hotel Management
19 Oct 2024 by Duty Manager, Hotel Management
Dear Georgina,Thank you so much for your kind words! We're delighted to hear that you enjoyed the beauty of the hotel and that our service exceeded your expectations. It was a pleasure having you with us, and we look forward to welcoming you back in the future.Warm regards, Jiri Duty Manager
by A verified traveler
Posted 11 Oct 2024
Absolutely stunning atrium inside the hotel. The Hilton Prague is clean and beautiful. The staff are nothing short of perfect. They welcome you , make you feel comfortable and attend to all of your needs. This was my first time to Prague and I wanted t stay at a hotel that had many comforts and amenities right on the property. The restaurants and bars were excellent. No detail is left undone.
Comment from Hotel Management
12 Oct 2024 by Michael, Duty Manager, Hotel Management
Dear Rose,Thank you very much for choosing Hilton Prague and for your lovely review! I was delighted to see that you enjoyed your stay with us, and that you were satisfied not only with the provided services. I hope that this will act as a great motivator to booking with us again in the future.Best regards,Michael, Duty Manager
by A verified traveler
Posted 7 Oct 2024
Excellent stay which seemed normal after a few stays in Europe. Felt like home, staff is so accommodating. One of the best Hilyon experiences by far.
Comment from Hotel Management
7 Oct 2024 by Duty Manager, Hotel Management
Dear Valuable Guest,Thank you so much for your wonderful review! We're thrilled to hear that you had such an excellent stay and that our hotel felt like home to you. It’s great to know that our team’s efforts made your stay comfortable and welcoming, and we’re honored that this has been one of your best Hilton experiences so far. We can’t wait to welcome you back and continue making your stays just as special! Safe travels, and see you soon!Kind regards,Anastasiya BurliayevaDuty Manager
by A verified traveler
Posted 6 Oct 2024
Beautiful hotel that has a great location.
Comment from Hotel Management
6 Oct 2024 by Victor, Duty manager, Hotel Management
Dear Shandra,Thank you for your lovely review! We're thrilled to hear that you found our hotel beautiful and enjoyed its great location. We look forward to welcoming you back soon.
by A verified traveler
Posted 15 Sep 2024
Enjoyed my stay here and everything was brilliant.
Breakfast had really good variety, loved the omelette being made while you waited.
Comment from Hotel Management
16 Sep 2024 by Michael, Duty Manager, Hotel Management
Dear Cherry,Thank you very much for choosing Hilton Prague and for your lovely review! I am sure that the breakfast team will be delighted to here such news. I hope that this was not the last time they had the pleasure of cooking for you.
by A verified traveler
Posted 12 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Duty Manager, Hotel Management
I am delighted to see your 4* rating and that we were able to make your stay positive with us! We look forward to welcoming you back for another getaway.Kind Regards,Hilton Prague
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Michael, Duty Manager, Hotel Management
Dear Omar,Thank you very much for your great review. I hope we will get the chance to welcome you back some time in the future.
by A verified traveler
Posted 29 Aug 2024
This property was ok! They stole money from me as they said that I had booked and room and stayed in the room when this wasn’t correct and I was changed £139 this also happened with my mother in law
Comment from Hotel Management
29 Aug 2024 by Duty Manager, Hotel Management
Dear ZoeThank you for sharing your feedback. We’ve carefully reviewed our records, and the charges were correctly applied based on the reservations in our system. Nevertheless, I regret that you did not inform us of any issues during your stay. Please note that a Duty Manager is available at all times to assist you.I understand that it can be frustrating when expectations are not met. However, I hope that my letter can alleviate some of the negative impressions you have of the Hilton Prague. We would like to welcome you back in the future to prove that your experience was an exception and that we can do better.With kind regards,Jiří, Duty Manager
