Ratings based on 6 Verified Reviews

2.8 out of 5
100% of guests recommend
3.7 Room cleanliness
3.0 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

DO NOT Book in this hotel!

Posted 20 Aug 2022 on Hotels
1- hotel was not clean and full of bugs and spiders. It was in yhe ceiling (photo attached) 2- No wifi given 3- no tv was at the room although it says in the hooking that there is a tv. 4- towels are so old and could not even use them! Photo attached. 5- i supposed to have connecting rooms with 2 king beds. I ended up in 2 rooms one with king and the second with 2 bunk beds. Also the door between the connecting room was squeaky. My son ended up sleeping in the floor in the same room with us. 6- good news they have a Nespresso machine, yet without any coffee! 7- parking is so far away from yhe hotel and if u come in the dark, u need to have a light as there is no lights of whatsoever in the surroundings. 8- no glasses in the room. I have also videos but i cant load them as it only loads photos. Mm isAnd much more !!
4 out of 5
by A verified traveler

Posted 12 Aug 2019 on Hotels
hotel is in need of freshening up. breakfast was nice however didn't fill up when empty so dont be late.
2 out of 5
by A verified traveler

Unpleasant suprise

Posted 11 Jun 2019 on Hotels
Although we arrived at 20:30 with advance notice (check-in is supposed to be until 21:00), no one was there at the reception anymore. They did leave us a key, but we did not get Wi-Fi password. The room we received was not the one we ordered, there was no television, no hair-dryer, and next to the sink there was not even a hand soap. The shared bathrooms outside the room were not clean. If all you need is a comfortable bed with a nice view and a free parking, go for it, but don't expect a 3.5-star hotel as they introduce themselves.
Comment from Hotel Management
20 Jun 2019 by Pernille, Hotel Management
Hi Yana, We are sorry that you did not like your stay at Alpenhaus Kesselfall. It is correct that we have rooms with bathrooms, hairdyer and television, but you did not book that room.You booked a standard room with shared bathroom, inclusive breakfast and summercard. We are sorry to hear that you think we introduce ourselves as a 3,5 star hotel, because we are not a member of the star system. The stars you see is because we have happy guests that gives us good ratings, and therefore gives us the stars. The password for the wifi was written on the note with the key, so if you read the note, then you would have seen it. We are sorry that you expected another room and hotel, but next time look more closely on your booking, and it would have told you it had a shared bathroom and no televison. Best Regards Pernille
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jun 2024 on Hotels
2 out of 5
by A verified traveler from Deutschland

Posted 12 Aug 2020
TV hat nicht funktioniert, obwohl bezahlt, Problem auch nicht behebbar! So gut wie keiner an Rezeption anzutreffen, Zimmer sanierungsbedürftig, schwarzer Schimmel an Decke vom Kinderzimmer, für diesen Preis das Allerletzte. Nicht zu empfehlen.
4 out of 5
by A verified traveler

Övernattning

Posted 18 Jun 2019 on Hotels
Som ett litet alphotell förväntas vara, sommarkortet ingår i bokningen, mycket bra.
Comment from Hotel Management
20 Jun 2019 by Pernille, Hotel Management
Hi Fredrik, Nice to hear you liked your stay! Best Regards Pernille
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