Ratings based on 119 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jan 2024
I stayed at the Zhero Hotel for 20 days on a long ski vacation with my 16-year old son. The hotel is nice and with great facilities. The staff was always smiling and attentive. The breakfast had everything you would expect, and more. Service always great. Dinner was sophisticated. Menus were elaborate 5 course, where one could appreciate an effort to provide something special. Sometimes dinner felt too long, but overall it was great. Many great ski centers are nearby.
by A verified traveler
Posted 15 Jan 2023
Staff were lovely. Free shuttle service is amazing. Skiing is down the road and very convenient I can't complain.
by A verified traveler
Posted 29 Jan 2022 on Hotels
This was by far one of the best hotels I’ve stayed in. Besides the beautiful modern interior design, what stands out most is their excellent customer service. Their staff were extremely friendly and welcoming. Catering to our needs was of their utmost priority and they wanted nothing more than for us to enjoy our stay. Hotel Zhero also provides a wide range of services that will definitely give you a heightened sense of luxury and comfort. I would absolutely recommend staying at Hotel Zhero and I’m very much looking forward to my next stay here 👍👍
by A verified traveler
Posted 13 Feb 2020 on Hotels
by A verified traveler
great experiences
Posted 12 Feb 2020 on Hotelsamazing stay
graet for ski
by A verified traveler
Posted 10 Feb 2020 on Hotels
Great stay,great breakfast,great location.
The vip shuttle takes you where ever you want in the area from morrning untill midnight. The spa area was wonderfull.
Dinner was nice and the service was super.
by A verified traveler
Posted 3 Feb 2020
The entire staff were friendly and helpful. The shuttle was extremely useful for local travel since we did not rent a car. If we ever go back to Kappl, we most certainly return to Hotel Zhero!
by A verified traveler
White Christmas!
Posted 29 Dec 2019 on HotelsFirst time staying at this hotel. Went during Christmas break. Could not be happier! Very romantic,Great location and people, easily accessible by rental car and not in the snowy hills, nice and private, and not as crowded. So many gifts and care it felt very warming. Attention to detail was superb, hand written personalized card welcoming us. Everyone was wonderful and so very kind. English spoken is fluently. Concierge service was fantastic, super helpful, helped book Ski trips and rental equipment, gave wonderful directions to the ski location in Kappl. Rooms were fantastic, and clean. Views were amazing, most rooms have balconies. There is a private shuttle taxi that takes you anywhere you want to go (Kappl or Ischgl) just call, pickup and drop off was fast and efficient, so you never have to drive or worry about parking. Parking charges are beyond fair, breakfast was excellent, dining services was very nice, had delicious 5 course Christmas dinner. There is nothing else that can be improved, everything was above and beyond!
by A verified traveler
Thanks
Posted 3 Dec 2019 on HotelsIt was excellent, very good service. Rooms could be a tad cooler at night (it gets really hot, no AC) but everything else was exceptional. I would certainly come back.
Comment from Hotel Management
11 Dec 2019 by Peggy from the Zhero team, Hotel Management
Dear Richard,
thank you for your kind review and the given 10 points.
We are very glad to read that you enjoyed an excellent stay by us.
I'm very sorry, that the temperature was not appropriate for your feeling. Because we missed an information during your stay please be so kind and give us your full name to check the room.
Yours sincerley,
by A verified traveler from Abu Dhabi, UAE
Posted 30 Apr 2019
New property, great staff . Location is near town center. SPA is good.
