Ratings based on 24 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Todo el personal muy atento la comida exelente bebidas el resort ♥️ todo exelente lo recomiendo
Comment from Hotel Management
22 Nov 2024 by Gerencia General, Hotel Management
Estimado FidencioGracias por su publicación, fue un placer hospedarle en sus vacaciones.¡Todos esperamos tener el privilegio de servirle en un viaje de regreso a la Riviera Maya!AtentamenteGerencia General
by A verified traveler
Posted 18 Nov 2024
Fabulous.
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Tracy Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 27 Oct 2024
Very relaxing, casual environment. For "newbies" to an au natural resort, it was mild and comfortable. Lovely pool area; awesome oceanfront covered beach beds; ambient music was soft and relaxing; the entire staff was awesome; bed in room was super comfortable; A/C in room kept us cool.
Only negatives were the slow plumbing, an unremarkable fitness center, and in reality - no real place to get into the ocean.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Thank you for staying with us! It was a pleasure to have you, and we’ll be sure to take your feedback into account. We hope you’ll choose us again for your next vacation. See you soon!
by A verified traveler
Posted 23 Oct 2024
All of the staff was amazing... kind, helpful, professional, and always going the extra mile. The property in all areas was extremely clean and the food and drinks were amazing. Well above par with other resorts.
I would have given it 5 stars if it weren't for:
There was a "Takeover" event by, I believe, a swinger group and they were cliquee and not really the including kind. They left halfway through our stay and glad they did. Real naturalist came and it was a great time after that. Find out when the castaways will be there and don't go!
*Property maintenance:
-The toilets had a lot of problems flushing and with water pressure.
-The smaller windows in the room were almost falling out of the walls when opened.
-It rained extremely hard one night and water was pouring in through the large windows. It took 7 very large beach towels to clean it up and they were saturated. Maintenance guy came and basically said "nothing to do about it, sorry" and left.
-While I walking through the property by the pool that was over it's edge from the rain, I got a jolt of electricity from a nearby light pole.
*Communication:
Events and activity communication was very lacking. The app was not updated to reflect the correct events happening throughout the days and nights. We would like to have gotten an itinerary of events and themes occurring during our stay when we checked in. Most of the happenings we found out from other guests.
Despite the issues it was still an amazing experience.
Comment from Hotel Management
23 Oct 2024 by Hotel Management, Hotel Management
Dear Michael Thank you for your visit, it was a pleasure to host your vacation. Please accept our sincere apologies for the inconsistencies found during your stay. We have taken your feedback very seriously and every aspect of your review has been taken onboard.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Gran servicio y lugar para hacer amigos.
Posted 5 Aug 2024 on HotelsEl personal es de lo mejor ya que dan el 100.
En cuanto a cosas a mejorar son las instalaciones ya que parece que ocupan muchísimo mantenimiento así como los camas y los cuartos están muy desgastados. Por lo demás nos encanta ir aunque Creo que sus precios ya están por los cielos por lo que se vuelve cada vez más difícil volver.
Comment from Hotel Management
6 Aug 2024 by Gerencia General, Hotel Management
Estimado EduardoGracias por su publicación, fue un placer hospedarle en sus vacaciones. Tomamos en cuenta sus comentarios para mejorar el servicio y la experiencia que le brindamos a nuestros huéspedes.¡Todos esperamos tener el privilegio de servirle en un viaje de regreso a la Riviera Maya!AtentamenteGerencia General
by A verified traveler
Posted 3 Aug 2024
Great place for our first naturel experience. Concierge was amazing as well as the staff. It will definitely be on our yearly travel plans for quite sometime.
Comment from Hotel Management
6 Aug 2024 by Hotel Management, Hotel Management
Dear DannyThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 20 Jul 2024
One of the most enjoyable vacations I’ve ever had. The service here is incredible. The people you meet and the employees are amazing. Top of the line dinners. Nothing on the menus fell short. Best food ever! Will be back soon!
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Dear ShawnThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 2 Jun 2024
Staff was exceptionally friendly and the sweetest people. Overall it is a quiet and chill resort but a beautiful property. You will have access to the sister properties for more night life and dining options but those are clothing required. Would definitely recommend private car trans it’s only $100 each way and still a 80 ride to airport. It’s an older crowd when we went but a few our age (45/50)
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Jim Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 1 Jun 2024
The honeymoon suite is gorgeous but the facility is just Ok
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Kristofer Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
VACATION
Posted 26 Mar 2024 on HotelsAMAZING STAFF
Comment from Hotel Management
29 Mar 2024 by Hotel Management, Hotel Management
Dear SHEILAThank you for your post, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
