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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

4.5 star property
Bask on the private beach with pool umbrellas and beach massages nearby. Then enjoy Italian cuisine by day and daily manager's reception by night.

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Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Exterior
18 bars/lounges, 3 swim-up bars, 2 beach bars
Outdoor wedding area
Private beach, white sand, sun loungers, beach umbrellas
On the sun-kissed shores of Akumal Beach, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is a haven for relaxation. Enjoy free full breakfast, unwind at one of 6 outdoor pools or treat yourself to a massage at the onsite spa. With in-room WiFi and multilingual staff on hand, guests can fully indulge in this all-inclusive retreat.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • All inclusive
The current price is P33,526
P40,567 total
includes taxes & fees
Feb 25 - Feb 26

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Free minibar, in-room safe, individually decorated, desk

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Free minibar items
Smart TV
  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot Tub
  • Breakfast included
8.0 out of 10, Very Good, 1,001 reviews
The price is P19,127
P23,144 total
includes taxes & fees
Mar 1 - Mar 2
Grand Palladium Kantenah Resort & Spa All Inclusive
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About the neighborhood

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710

What's nearby

  • Xpu-ha Beach - 7 min drive
  • Akumal Ecological Center - 9 min drive
  • Akumal Beach - 9 min drive
  • Yal-ku Lagoon - 13 min drive
  • Half Moon Bay - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury all-inclusive property refurbished in 2023 and located near Akumal Beach
Free full breakfast, free water park access, and 3 swim-up bars are just a few of the amenities provided at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. With a private beach, 2 beach bars, and beach massages, this property is the perfect place to soak up some sun. Indulge in a body treatment, a manicure/pedicure, and a facial at the onsite spa. At the 15 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Italian cuisine. Stay connected with free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices), and guests can find other amenities such as a free daily manager's reception and a terrace.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 3 swim-up bars, and pool umbrellas
  • Free valet parking
  • Express check-out, express check-in, and a 24-hour front desk
  • Beach towels, multilingual staff, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All 170 individually decorated rooms offer comforts such as private indoor hot tubs and 24-hour room service, in addition to thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and rainfall showers
  • Smart TVs with cable channels
  • Wardrobes/closets, free infant beds, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Full-service spa
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free crib
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Facilities fee: MXN 35 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a security system

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

As of Feb 12, 2025, prices found for a 1-night stay for 2 adults at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive on Feb 25, 2025 start from P 33,526.35, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Valet parking is free at this property.

What time is check-in at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yes, the property is all-inclusive.

Where is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive located?

Nestled on the beach, this Kantenah property is within 6 mi (10 km) of Xpu-ha Beach, Puerto Aventuras Golf Club, and Tajma Ha Cenote. Ecopark Kantun Chi and Cenote Cristalino are also within 6 mi (10 km).

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 69 out of 109 reviews
Rating 8 - Good. 19 out of 109 reviews
Rating 6 - Okay. 15 out of 109 reviews
Rating 4 - Poor. 3 out of 109 reviews
Rating 2 - Terrible. 3 out of 109 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything during this trip, from the seamless check in and check out to the point that beach is spectacular, staff is very attentive, service is on another level. Rooms and the grounds are beautiful. Food was good, but closer to 4 star quality. One thing we wish there was more variety of nights shows. Overall great stay, would definitely recommend to visit.
Stayed 9 nights in Jan 2025

10/10 Excellent

Lucy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most beautiful resorts we’ve ever stayed at . The grounds are immaculate and a tropical paradise. We stayed in Family Select kantenah. The room was an Ambassador suite ( which was a free upgrade) - it was 2 rooms with a full bathroom in 1 and a toilet/sink in the other. Worked very convenient for us and our 2 teenagers. We had a butler service which was very handy for asking questions, booking a trolley for dinner and restaurant reservations. Our butlers were Rogelio & Guillermo and they were amazing, quick at replying to messages and always asking if we needed anything. Beach was lovely - parts are a bit rocky but plenty of space with no rocks. The food choices are endless …. Our favourite was The Nest for breakfast and Hacienda for lunch but we also liked the pool bars and En Nui. We had Italian, Thai, Japanese and steak on the restaurants … all had amazing staff and the food 8/10. We really enjoyed Bravo which was a dinner & dance- very entertaining and fun. All in all an amazing resort and we would definitely return!!
Stayed 7 nights in Feb 2025

8/10 Good

Loretta Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great stay! We loved the natural beach that had clean areas to swim and coral/fish and tide pools to explore. The food was average, some a la carte's better than others...we enjoyed the Japanese and Brazilian restaurants. Service was good overall. Some of the main pools were cold, but the family pool was nice...a bit busy with kids and toys mid-day though. We enjoyed the help from the butlers. Wish they had 2 Queen beds instead of double beds..it was tight for sleeping. Overall great experience.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brittany Rae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Grand Palladium Kantenah in the Family Selection portion of the resort for a week with two other families over New Years. The had a great New Year’s party for the family on the beach and overall our stay was great. What is great about the resort: - Family Selection allowed you to access the entire resort and all restaurants -The Nest buffet for breakfast was by far the best. El Gran Azul didn’t have as many options for breakfast but was good for lunch. -Es Niu at the Family Selection pool was great for lunch as well -temporary pool side grills were set up on certain days and food was great - kids enjoyed the bowling and the Wibit in the Colonial Pool but both were for an extra charge -beach in front of the family selection was great! Soft sand with little coral/rocks & could see fish in the water - Helios at the TRS section had by far the best lunch buffet -white sands pool was the best What could be improved: -it was difficult to get reservations for our group at the a la cartes (group of 12) -it was almost impossible to get chairs at the colonial pool even when you showed up at 8:30am - The Nest we waited over 2 hours for our food including one of the children in our group who had allergies and couldn’t eat from the buffet - Le Adelita - the food was not good. The fish smelled and was not fresh and no one enjoyed/finished their meal - Las Olas for lunch - hotdogs had congealed fat on them and not many options -Colonial pool was too deep.
Stayed 7 nights in Dec 2024

10/10 Excellent

Aleksey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 7 nights in Dec 2024

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family selection was amazing. When we booked it we had no idea the VIP status that came with it. Which was a great perk. 24 hr butler service for your villa and private beach locations. So much more. Honestly it was all amazing. Would definitely go back. Thank you Maximiliano and Erick for all you did! You made our trip perfect!
Stayed 8 nights in Jan 2025

6/10 Okay

Daniele

Traveled with family and small children
Al a carte wasn’t the bwst, besides the steakhouse
Stayed 7 nights in Jan 2025

8/10 Good

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

10/10 Excellent

Anil, Buford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a pristine beach. Lush landscape makes it so beautiful inside the property. A wide selection of restaurants. Plenty of activities available. The room service is excellent. We greatly enjoyed our stay!
Stayed 3 nights in Dec 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! This was not our first rodeo. We received great service and amazing dining options! Our pool waitress, Maria, was phenomenal, even taking the time to learn our names and teach us a bit of Spanish!
Stayed 5 nights in Dec 2024

10/10 Excellent

Angela Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for making our vacation so wonderful! The staff was so kind, the food was amazing and the cleaning was really good. We hope to go again!
Stayed 6 nights in Dec 2024

10/10 Excellent

Karlee Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend this resort. We stayed at the family selection swim up room. Abraham was our butler and he was so pleasant to deal with and checked in often. Maria at the Es Niu pool was so friendly and always had a smile. The food was delicious and there was always something to do. I would choose this resort over and over again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Jianli

Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 8 nights in Nov 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kid friendly. Clean. Great staff! Our butler Christian was phenomenal!
Stayed 6 nights in Nov 2024

10/10 Excellent

Leticia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will return! We visited in October and the resort and staff were amazing. Mr Paris, concierge for building 40 was very attentive and helpful. There was a mix up with the room situation and the manager Beatrice was so accommodating and followed up to make sure the rest of stay was positive. We traveled with two 9 year olds and all of us rated the experience and resort 10/10! I’d recommend it to everyone!
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuliya

Stayed 9 nights in Oct 2024

6/10 Okay

Andi

Stayed 7 nights in May 2024

6/10 Okay

Emmanuel

Liked: Cleanliness
Stayed 7 nights in Nov 2024

10/10 Excellent

Jose

Stayed 6 nights in Jul 2024

6/10 Okay

Amanvir

Traveled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The property over all is beautiful, the only issues we had is with smaller kids, we found it very inconvenient to have to take a shuttle to get around the resort. The shuttle system was very unorganized and was very limited, rarely came to pick people up. They should have signs on each shuttle so the guest know which one they can get on. The check in process took way too long, they only had one bell boy for the entire lobby. They need more staff to help. The shuttle service messed up as to which shuttle we were supposed to take to get to our room. It was very unorganized. We had some random guy call us in the morning saying please meet us at the main lobby for a special gift for our kids then when we went the lobby staff had no idea what we were talking about. Then the tourists bookers say yes come do a time share and try to do a presentation and did not give any gift. They called again the next morning saying the same thing like come down we have a gift for your kids. It was creepy. But over all the resort itself is very nice has good dinner options and drinks were great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Michal, Mount Prospect

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Family Selection and we loved it. So many extra perks: Private Butler (awesome- saves you so much time and hassle), private pool (very elegant and cool- keep an eye out for monkeys on the palm trees), Nest Restaurant (food made better and private menu available) Also, access to all resorts, including the TRS Adult resort (sexy and cool with salt and infinity pool). Everything was amazing and the beach was beautiful. The rooms were updated and elegant. Kids loved it (10 and 12 years old). Night shows could have been better. Everything else was top notch!
Stayed 5 nights in Nov 2024

10/10 Excellent

Mariam, San Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The staff was so nice and the property was absolutely stunning. My toddler enjoyed the water park and all the activities around the resort. We will be back.
Stayed 6 nights in Oct 2024

6/10 Okay

romina

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is really nice but this resort is disjoined. The pool area and beach are nice and the staff is pleasant. The rooms although remodeled are not designed well. The bathroom area has little counter space and the lighting in the bathroom is awful. Room tight with no amenities. Was missing a hair dryer, umbrella, make up mirror didn't work. Would have been great for kids but it rained the whole time and without water activities not much to do. It was nice that they gave the kids little toys and things to play with, but it was on the last day. So they couldn't even use them. It was such a bummer for them. One scheduled to leave they were supposed to send for our bags. The bags were nowhere to be found. Also we're supposed to set for a little car to pick us up. That never happened. Food however was pretty good. Just kind of overall bummer of a trip.
Stayed 4 nights in Oct 2024

8/10 Good

Kenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We cannot wait to return. Everything was fabulous!
Stayed 5 nights in Oct 2024