Ratings based on 206 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
First time at EDSS. We did enjoy the large rooms and liked the idea of the swim out suites. In reality, the swim outs that are elevated are cold and unused. The pools are not heated, not just the swim outs but the main pool. The pools are also heavily shaded which might be lovely in warm months but the I couldn’t even bring myself to do more than dip a toe in December. Each morning we made our way to the Palms side of Seaside Suites and preferred the ocean temperatures for swimming and relaxing. This whole side of the resort has a more friendly vibe and if we ever come back we are definitely Seaside Palms people. Best bar service from Maria!!! She was a star and I hated to see those around me not tipping her. The food on this resort is top notch, not standard bland buffets. We were a little sad that seaside suites only had one restaurant so it felt like we were leaving our hotel to do everything. We didn’t mind the short walks and usually had good luck catching a golf cart ride. The protected beach on Palms side had many varieties of fish eager to eat right from your hands. We did the free catamaran but probably wasn’t worth the long drive and being stuck at the beach club. We left our resort 7:30am and the bus didn’t bring us back until 6:00pm and we almost missed our dinner reservation. We didn’t anticipate it taking so long and that wasn’t explained. Fortunately Javier our Catamarán host was excellent and made it enjoyable even though it was too windy to snorkel.
Comment from Hotel Management
17 Dec 2024 by Hotel Management, Hotel Management
Dear MichelleThank you for your visit, it was a pleasure to host your vacation.We have taken your feedback very seriously and every aspect of your review has been taken onboard.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 16 Dec 2024
The staff was amazing...shuttle crew were the best. The experience was top notch
Comment from Hotel Management
17 Dec 2024 by Hotel Management, Hotel Management
Dear BettyThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 15 Dec 2024
I recently stayed at this resort and was thoroughly disappointed by the overall experience. While the location had potential, the service and amenities fell far short of expectations.
Service and Staff:
The service was inconsistent. While the bellboys were great and consistently helpful, many of the women staff responded with passive-aggressive tones, making interactions uncomfortable. The concierge was unhelpful when issues arose, only addressing concerns after escalating frustrations. At GP restaurant, the hostess lied about the wait time, seating a party of 10 ahead of us despite our 40-minute wait. The front desk staff was hit-or-miss—while one gentleman was helpful, a younger woman mishandled our checkout and then gaslit me, claiming she had provided a ticket that she never gave.
Dining Experience:
The food was underwhelming, lacking flavor and arriving cold when ordered through room service. The delays in service only added to the dissatisfaction.
Amenities and Atmosphere:
The resort’s amenities were not as advertised. The beach beds had torn towels, and the overall availability of amenities was disappointing. To make matters worse, the music played throughout the resort seemed catered exclusively to older guests, disregarding the preferences of a younger demographic.
While there were a few bright spots—these were overshadowed by the unprofessionalism and poor service throughout the resort. Hopefully management intervenes to improve future guest experiences.
Comment from Hotel Management
17 Dec 2024 by Hotel Management, Hotel Management
Dear StefanyThank You for this review of your stay at El Dorado Seaside Suites Riviera Maya, a SPA Resort.Please accept our sincere apologies for not coming up to your rightful expectations for the inconsistencies found during your stay. We at the El Dorado Seaside Suites Riviera Maya, a SPA Resort, pride ourselves on our high levels of service; we are terribly sorry if that did not come across during your visit. We have taken your feedback very seriously and every aspect of your review has been taken onboard.I take this opportunity in thanking you again for your Custom and for your Valuable Feedback, we look forward to hosting you in the future and we will ensure you that your next experience is nothing short of perfection.
by A verified traveler
Posted 13 Dec 2024
Location. Limited dining.
Comment from Hotel Management
13 Dec 2024 by Hotel Management, Hotel Management
Dear Tamara Thank you for your visit, it was a pleasure to host your vacation. Please accept our sincere apologies for the inconsistencies found during your stay.We have taken your feedback very seriously and every aspect of your review has been taken onboard.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 11 Dec 2024
Every single staff member at this resort was amazing. The stay was exceptional, definitely exceeded my expectations
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear Itzel GallardoThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear Danayri ThaisThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear JacekThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler from New York
Posted 6 Dec 2024
Great staff, super helpful at all times. Clean and gigantic rooms, nice amenities and bars, especially by the beach.
Comment from Hotel Management
6 Dec 2024 by Adriana Orihuela , Hotel Management
Good day dear guest Hope you are very wellThank you very much for all your comments, we hope your visit again soon.Regards.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear TimendricThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 30 Nov 2024
Everyone is very friendly and helpful. The accommodations are remarkable. I felt so safe being in this resort at whatever hours. Being an adults only resort makes this place ideal for a getaway.
Comment from Hotel Management
3 Dec 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your positive rating. We are delighted to hear about your experience. Looking forward to welcoming you back soon.Best regards.
