Ratings based on 104 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
3.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jun 2024
I feel like the food could be better!
Comment from Hotel Management
28 Jun 2024 by Hotel Management, Hotel Management
Dear idalia aracely alThank you for your visit, it was a pleasure to host your vacation. Please accept our sincere apologies for the inconsistencies found during your stay. We have taken your feedback very seriously and every aspect of your review has been taken onboard.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Management, Hotel Management
Dear richard nimkieThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Dear LawrenceThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Jaclina Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 4 Jun 2024
Great stay
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear EvanThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear AnastasiyaThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 16 May 2024
The property was gorgeous, everyone was super friendly and accommodating. This place is perfect for a romantic getaway, or anyone looking to maximize relaxation over abundant activities. The Spa and Restaurant choices were top notch. At times there seemed to be some miscommunication between concierge and other employees on the property. But, all in all it was perfect and we can’t wait to stay there again!
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jonathan Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 5 May 2024
We’ve been heard twice and love it. We love adults only. The food is exceptional! The staff is friendly and helpful! Can’t wait to come back!
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Dear Patricia Thank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear LauriThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
by A verified traveler from thief river falls
Posted 1 May 2024
We just returned home and had an amazing time! Every person that works at the resort goes above and beyond at all times! Always asking if you need anything. I wish I could remember everyone’s names! We stayed in 3507 and it was perfect. This was our second visit and we will be back again. I cannot say thank you enough for making our trip so memorable!
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear KimThank you for your visit, it was a pleasure to host your vacation.We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Kind RegardsYour Hotel Management.
