Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jan 2025
We enjoyed a wonderful trip to the Elms for a birthday celebration. Everything was fantastic. Highly recommend staying at the Elms!
Comment from Hotel Management
10 Jan 2025 by Audrey Baker Assistant Hotel Manager, Hotel Management
Dear Malerie We're thrilled to hear that you chose to celebrate such a special occasion with us and that everything met your expectations. Your recommendation means the world to us, and we hope to welcome you back for more memorable experiences in the future at The Elms Hotel & Spa.Audrey BakerAssistant Hotel Manager
by A verified traveler from Ames
Posted 2 Jan 2025
Wonderful stay
Comment from Hotel Management
3 Jan 2025 by Assistant Hotel Manager, Hotel Management
Dear Debra,Thank you for your kind words! It’s fantastic to hear you had a wonderful stay at The Elms Hotel & Spa. We look forward to welcoming you back for another memorable experience soon.Audrey BakerAssistant Hotel Manager
by A verified traveler from Des Moines
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Bradley,Thanks for the outstanding rating! We are delighted your time at The Elms Hotel & Spa was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 28 Dec 2024
My only complaint is that the walls are thin- we could hear the laughter, sounds, and conversations of the people next to us and I don’t think it’s because they were loud. They were up till 3am or so. I think they could try to separate big groups from being next door smaller ones that don’t know each other.
Comment from Hotel Management
28 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Laura,Thank you for sharing your feedback. We're glad to hear you enjoyed your stay at The Elms Hotel & Spa. We apologize for the noise disturbance you experienced and will certainly take your suggestion into consideration for future improvements. We appreciate your understanding and hope to welcome you back for an even more enjoyable visit.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 28 Dec 2024
Fantastic experience
Comment from Hotel Management
28 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Teresa,Thank you for your kind words! We are thrilled to hear that you had a fantastic experience at The Elms Hotel & Spa. It’s always our pleasure to provide a memorable and enjoyable stay for our guests. We look forward to welcoming you back for another wonderful visit in the future!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Vicki,It is wonderful to know you enjoyed everything about your time at The Elms Hotel & Spa and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 26 Dec 2024
Such a beautiful resort hotel with history, grace and charm - coupled with gorgeous decor and a friendly and helpful staff. The sort of place that makes you feel special just because you are there! The King Parlor Suite we stayed in was spacious, comfortable and lovely to relax in. We truly felt that we’d gotten away from it all during our 2-day escape.
Comment from Hotel Management
26 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Cheryl,Thank you for sharing your experience at The Elms Hotel & Spa. It’s wonderful to hear that the charm, history, and ambiance created such a unique and relaxing escape for you. We are delighted the King Parlor Suite added to your comfort, and we look forward to welcoming you back for another memorable stay!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 22 Dec 2024
Wow. The staff is enthusiastic. The property gets better every time I visit!
Comment from Hotel Management
22 Dec 2024 by Assistant Hotel Manager, Hotel Management
Dear Michael,Thank you for your kind words! It’s wonderful to hear that each visit to The Elms Hotel & Spa exceeds your expectations. The team truly appreciates your recognition, and we are delighted to continue providing you with memorable experiences. We look forward to welcoming you back again soon!Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
11 Jan 2025 by Assistant Hotel Manager, Hotel Management
Dear Narges,On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Audrey BakerAssistant Hotel Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
10 Jan 2025 by Audrey Baker Assistant Hotel Manager, Hotel Management
Dear Paula,Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at The Elms Hotel & Spa. We look forward to your return and wish you all the best with your future travels.Audrey BakerAssistant Hotel Manager
