Ratings based on 973 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jul 2024
Elevator was filthy, hallway outside my room had not been vacuumed, the wi-fi wasn’t operational, and the desk clerk was difficult to understand. By far, my worst stay ever in a Best Western property.
Comment from Hotel Management
2 Jul 2024 by Guest Relation Management, Hotel Management
Hi David,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Bend
Posted 29 Jun 2024
Property was very convenient to access the freeway. The hotel is very clean, and the staff was very friendly.
Comment from Hotel Management
29 Jun 2024 by Manager, Hotel Management
Hello Dennie,We're delighted to hear that our convenient location and clean facilities made for an enjoyable stay. Our team always strives to provide exceptional service to our guests. Thank you for sharing your positive experience with us.
by A verified traveler
Posted 23 Jun 2024
Best part was the price.
Comment from Hotel Management
25 Jun 2024 by Guest Relation Management, Hotel Management
Hi Jill,Thank you for your feedback. We're glad to hear that you found our pricing favorable during your recent stay. Providing great value is important to us, and we appreciate your acknowledgment of this. We appreciate your business and hope to have the pleasure of serving you again soon.
by A verified traveler
Posted 18 Jun 2024
Not very pet friendly. All pets were put on the third floor. If your pet does not like elevators, you get to climb two flights just to get to your room. And there is very little grass near the stairs and almost none near the front door where the elevator is. Also, there is only 1 trash can outside for disposing of bagged waste, by the front door. Otherwise, the place was alright.
Comment from Hotel Management
19 Jun 2024 by Guest Relation Management, Hotel Management
Hi Michelle,Thank you for providing us with your feedback regarding your recent stay at our hotel. We have noted the issues you mentioned, and we are actively working to address these concerns to ensure that our future guests have a better experience. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.
by A verified traveler
Posted 16 Jun 2024
We stayed for 2 nights. Checking in was a breeze. Room was super clean and spacious. Liked that they had a sink inside and outside of the bathroom, so that more than one person could get ready at a time. Room was recently updated. Beds were comfy and linens were nice. Had a good size fridge. Inside pool and hot tub area was average, but very warm. A fan to circulate air would be nice. A recommendation for guests would be to bring a box fan to help muffle out the Hwy and hallway noise at night. We brought one and were glad we did. We didn’t make it downstairs for breakfast by 9am either morning, therefore can not provide a review for that. Hotel is right off of the highway and surrounded by a lot of restaurants that you could walk to and Walmart is also close by. Employees were friendly and beds were made and towels replenished after the first night. Overall was a great stay!
Comment from Hotel Management
18 Jun 2024 by Guest Relation Management, Hotel Management
Hi Tracy,Thank you for your detailed feedback about your recent stay with us. We're delighted to hear that your check-in was smooth and that you found your room to be super clean, spacious, and recently updated. It's wonderful that you appreciated the convenience of having a sink both inside and outside the bathroom, as well as the comfort of the beds and quality of the linens. We appreciate your suggestions for improvement, including providing a fan to circulate air in the pool and hot tub area, and recommending guests bring a box fan to help with noise. Your insights are valuable to us and will be shared with our team for consideration. It's also great to know that our location near restaurants and Walmart was convenient for you, and that our employees were friendly and attentive to your needs. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 15 Jun 2024
The towels were dirty, bathroom in a very bad condition. Caulking every where around the buth shower. The elevator was dirty. We even checked the beds to make sure it was safe to sleep in.
Comment from Hotel Management
18 Jun 2024 by Guest Relation Management, Hotel Management
Hi Angel,Ensuring a clean and comfortable environment for our guests is our top priority, and it is clear that we fell short of meeting your expectations. We take your feedback seriously and will address the issues you've mentioned with our housekeeping and maintenance teams immediately. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.
by A verified traveler
Posted 14 Jun 2024
Very clean, friendly staff
Comment from Hotel Management
16 Jun 2024 by Manager, Hotel Management
Hello Kristine,We are delighted to hear that you found our hotel clean and our staff friendly. Your kind words are truly appreciated. Thank you for taking the time to share your positive experience with us. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 9 Jun 2024
Room was clean however hallways smelled like smoke and pool area burned eyes of chlorine
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Teri,We appreciate your feedback and apologize for the inconvenience caused by the odor in the hallways and pool area. Guest comfort is important to us, and we'll address these concerns with our team for improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Debbe,We are pleased to hear you enjoyed your stay with us. We look forward to welcoming you back soon!
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Jayden,We're sorry to hear you didn't fully enjoy your stay. Please contact us to discuss any concerns you may have had during your time with us. We value your feedback and hope to welcome you back for an improved experience.
