Ratings based on 969 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Steve was nice, but the hotel was in a general state of disrepair. The cockroaches in my room and management offered to no compensation.
Comment from Hotel Management
21 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Matthew,We appreciate you sharing your experience with us. We unfortunately did not receive any notification of there being any pests in the room. We have a standard policy that takes place immediately if we are aware. We hope you enjoyed your time in Kansas City!
by A verified traveler
Posted 19 Nov 2024
I felt the door, deadbolt and lock, needed to be tightened. (Room 323) Quik Trip is right next door for snacks and gas. Parking was easy and accessible. The Main Street was under construction to expand their cable car, but wasn’t inconvenient getting into the hotel parking lot. Everything was clean and fine for a 2 night stay. Other than the door, no complaints.
Comment from Hotel Management
20 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Shannon,We appreciate the time you took to share your experience with us. We will take note on the door look issue mentioned and have it inspected immediately. We hope to see you back soon on your next trip to Kansas City!
by A verified traveler
Posted 17 Nov 2024
The hotel has definitely seen better days. That being said, they are aware of the issues and have shared the plans for renovations moving forward.
Comment from Hotel Management
18 Nov 2024 by Alice Gamble, General Manager, Seville Plaza Hotel, Hotel Management
Kathleen, thank you for your feedback. We are all looking forward to the renovation, and we would love to have you back at our repeat guest rate when the renovation is finished, hopefully this summer.
by A verified traveler from Chelsea
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Sandra,Please let us know how we can improve that score. We appreciate you taking the time to share your experience.
by A verified traveler
Posted 11 Nov 2024
2 out of 5 all day.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Aaron,Please let us know how we can improve that score. We thank you for taking the time to share your experience with us.
by A verified traveler
Posted 9 Nov 2024
Convenient to where we were going. Cleanliness inconsistent. Mildew stains in shower and on heating/air conditioning unit. Property needs serious upgrade and renovation.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Rebecca, Thank you for sharing your experience with us. We will passing those concerns over to our management team. We are getting quite close to the start of our renovation journey. We hope you stick around for all the new changes to come.
by A verified traveler
Posted 7 Nov 2024
The bathroom light did not work. Sink sputtered the whole time. Toilet barely flushed. Food in refrigerator that was not ours. Room smelled like urine. Lots of dead flies in the window. The staff was very nice trying to deal with a full hotel. The breakfast was a few super cheap bagels and bread with a toaster. We made it through but will not use this hotel again.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear LeAnna,We will be sharing the issues you experienced with our management team. We are getting closer to our renovation. We are excited for all the big changes we hope you stick around for the changes.
by A verified traveler
Posted 6 Nov 2024
This hotel is in an excellent location for proximity to St. Luke’s hospital and the Plaza. However, it is in great need of a complete renovation. But, the bigger concern for me was lack of cleanliness. They are planning to renovate soon. Hopefully, these issues will be addressed.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear John,We thank you for taking the time to write your review. We appreciate that you took note of our prime location. We hope to see you back soon!
by A verified traveler
Posted 5 Nov 2024
Curtains were broken, smelled weird, all breakfast was completely gone and not even cleaned by 10 AM. Parking wasn't available. Road work made coming and going a hassle.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Brittany,We thank you for sharing your experience with us. We will passing this information with our management team.
by A verified traveler
Posted 1 Nov 2024
No exterior lights. Very scary. When I checked in front desk clerk was on her cell phone not talking with me. Rude.
Comment from Hotel Management
14 Nov 2024 by Guest Relations Manager, Hotel Management
Dear Paul,We thank you for sharing your experience with us. We will be sharing these concerns mentioned with management. We are getting closer to our renovation. We are excited for all the big changes that are to come. We hope you stick around for our changes!
