Ratings based on 437 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Hotel room was clean and well equipped. The air conditioning was a bit deficient and we had limited hot water which may have been due to being on the 8th floor.
The breakfast buffet had a good selection of both hot and cold foods. There weren’t enough staff present though to keep the tables clean and most guests cleaned their own tables.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you so much for the wonderful review. Our apologies for the minor hiccups you experienced. I have shared the room number with our engineering team to investigate, and they will be sure to get these fixed.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you so much for the wonderful review, we hope you come back and visit us again soon.
by A verified traveler
Posted 19 Dec 2024
Room with kitchen was spacious.
Comment from Hotel Management
30 Dec 2024 by GM, Hotel Management
Thank you so much for the wonderful review, we hope you come back and visit us again soon.
by A verified traveler
Posted 9 Dec 2024
Great location.
Friendly staff!
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Thank you for the amazing review. We hope to have you back soon.
by A verified traveler from Wichita
Posted 9 Dec 2024
No hot water over the 2 night stay in both rooms booked. I would expect when paying over $1400 for rooms I’d expect hot water. When speaking to the hotel they advised me to contact Expedia for a partial refund. I’m expecting at least a refund on at least 1 night stay per each room booked.
Comment from Hotel Management
16 Dec 2024 by Leadership Team, Hotel Management
Thank you for sharing your experience. I sincerely apologize for the inconvenience you encountered during your stay, especially with the lack of hot water in both rooms. This is not the level of comfort or service we aim to provide, and I understand how frustrating this must have been, particularly given the expectations you had for your visit.Please know that we take your concerns seriously and are addressing this issue to ensure it does not happen again. We appreciate your feedback and hope you will give us another opportunity in the future to provide you with the exceptional experience you deserve
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Thank you for the amazing review! We hope to see you again soon.
by A verified traveler
Posted 1 Dec 2024
The guest services were fast and efficient with help with issues that I was having they were very nice
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Thank you for the amazing review. We hope to have you back soon.
by A verified traveler
Posted 1 Dec 2024
N/A
Comment from Hotel Management
16 Dec 2024 by GM, Hotel Management
Thank you for the amazing review. We hope to have you back soon.
by A verified traveler
Posted 29 Nov 2024
Very clean and walkable.
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Thank you for the wonderful score. We hope to have you back soon.
by A verified traveler
Posted 24 Nov 2024
Staff was excellent
Comment from Hotel Management
25 Nov 2024 by GM, Hotel Management
Thank you for the wonderful review. We hope you visit us again soon.
