Ratings based on 578 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
I found the "two bedrooms" to be misleading
Comment from Hotel Management
21 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. Please let us know more about your experience. So, we can make the required changes and improvements. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 18 Dec 2024
It was nice, although our key cards stopped working an hour before the check out time. We managed to work it out with the staff so we could remove the rest of our things, so it all worked out.
Comment from Hotel Management
18 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. We regret the inconvenience with the key cards. We are glad our staff was able to assist you and ensure everything worked out. We appreciate your understanding and hope to welcome you back in the future!
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would like to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 27 Nov 2024
It was worth it for the price
Comment from Hotel Management
28 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your feedback. We are eager to see you again.
by A verified traveler
Posted 23 Nov 2024
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Comment from Hotel Management
24 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to serve you better next time.
by A verified traveler
Posted 22 Nov 2024
I had to pay for the parking of my vehicle
Comment from Hotel Management
24 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We regret any confusion regarding the parking fees. Please note that the parking fee is mentioned on our website, and we aim to provide clear information for all guests. We appreciate your understanding and hope to welcome you again soon.
by A verified traveler
Posted 22 Nov 2024
Stayed one night and got bit up by bed bugs. There was a surprise $20/day parking fee. A palmetto bug dying in the kitchen. The staff who checked me in was extremely rude and there is a $100 CARD ONLY deposit which you won’t get returned for 14 business days. I don’t recommend this hotel at all
Comment from Hotel Management
25 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback, and we apologize for the issues you encountered. We would like to tell you that The parking fee and refundable deposit are clearly outlined on our website and during booking to ensure transparency. We will also address your concerns about the room's cleanliness and staff behaviour to ensure a better experience for future guests. We appreciate your input and will take steps to improve.
by A verified traveler
Posted 20 Nov 2024
Was not prepared for the high priced accidental fee at all and was double charged and when we mentioned that we were double charge they told us they could do anything till we checked out.
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is saddening for us to read about your recent experience with us. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. If you have any queries regarding this issue, please call the property for further assistance.
by A verified traveler
Posted 18 Nov 2024
Breakfast was good
Comment from Hotel Management
21 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We're glad to see that you enjoyed breakfast. We look forward to welcoming you back soon!
