Ratings based on 841 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Worth the price but you have to make a security deposit which you don’t have to do with other hotels I have experience. I have one bad experience with a different hotel where they don’t give back the deposit. They said I will have to wait for 5-7 days to return the deposit. I wish they should have informed that giving cash deposit would be a better option coz I used my credit card for the deposit.
Overall, i would say it’s good if you have a car coz it’s not convenient for transportation coz you have to take an uber all the time to downtown.
by A verified traveler
Posted 27 Oct 2024
Amazing customer service! Thanks for everything!
by A verified traveler
Posted 19 Oct 2024
People hanging out in the parking lot were watching me a little too hard and they seemed sketchy.
by A verified traveler
Posted 15 Oct 2024
by A verified traveler
Posted 8 Oct 2024
Needs a good old fashioned cleaning new flooring in rooms and halls. Desk chair BROKEN. When we ask for another said all were broken. My husband almost fell when he tried to sit in it. Never again
by A verified traveler
Posted 7 Oct 2024
Upon Check-in, there were several kids screaming obnoxiously. They were there the entire weekend and appeared that at least one of them belonged to a member of the staff. In addition, my room smelled very strongly of chlorine and other chemicals despite being several rooms away from the pool. (the connected room did not smell the same)
by A verified traveler
Posted 7 Oct 2024
They promised you non-smoking rooms but all their rooms smell like smoke. They don’t clean the rooms, I found a weed pipe in one of the rooms. There rooms have stink bugs. Microwave was dirty with food inside. Bed covers smelled like they haven been changed or washing in months. Over all experience was terrible and disappointing.
by A verified traveler from Lake St Louis
Posted 6 Oct 2024
There was no one at the desk to check us in. A maintenance man had to hunt down someone. The person there was as unhelpful and told us to come back later.
