Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Enjoyed our stay
Comment from Hotel Management
3 Dec 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon. Travel safe and travel often.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon. Travel safe and travel often.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon. Travel safe and travel often.
by A verified traveler
Posted 1 Dec 2024
This property was just ok. It has definitely aged and needs updating. Their bathrooms especially could use a whole refresh. Check in was slow with a huge line, not sure why. Staff was pleasant but wouldn't say friendly. The only staff member I would give kudos to is the lady tending bar, wish I would have gotten her name. She was friendly and was working so hard to get everyone their orders quickly.
Comment from Hotel Management
3 Dec 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honest insights, as they help us identify areas where we can improve.We regret to hear that some aspects of your visit did not meet your expectations. Please know that updating and maintaining our property is a priority, and we are continuously working on plans to enhance our guest experience, including updates to our facilities.We apologize for the inconvenience caused by the wait at check-in and will review our processes to ensure a smoother experience for future guests. Your comments about our team have been noted, and we will use this as an opportunity to focus on providing the friendly and welcoming service that we strive for.We're thrilled to hear that our bartender made a positive impression and contributed to your experience. We’ll make sure to share your kind words with her, as she truly embodies the level of service we aim to provide.We hope you’ll consider staying with us again in the future, giving us an opportunity to exceed your expectations.
by A verified traveler
Posted 1 Dec 2024
Long wait to check in
Comment from Hotel Management
3 Dec 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the great rating from your recent stay. Thank you for sharing. We apologize for the time to check-in. It is a challenge when most guests arrive close together. We look forward to serving you again soon. Travel safe and travel often.
by A verified traveler
Posted 27 Nov 2024
This property once was great but has fallen into decline. Overall, it needs renovations in the rooms, but most importantly, housekeeping and maintenance. Small things like the room was covered in 'scratches' in the paint that should be cleaned up, to larger things like a toilet that takes 2 minutes to slowly flush with nothing in it, to the grab bar in the shower having one side completely pulled out from the wall. From a cleanliness perspective, the room was very dirty, from debris on the floors to the most disturbing, which was a dried bloody handprint on the shower curtain. I was only there one night, so after a bedbug check (*which appeared clean), I just did a grin and bear it. That said, with as many great hotel options in the area, this one will be off my list after this stay. If the staff allows things like the maintenance to get that bad, the fact it wasn't clean seems like "Culture as expected".
Comment from Hotel Management
27 Nov 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for taking the time to share your detailed feedback about your recent stay. We sincerely apologize for the issues you encountered and regret that your experience did not meet your expectations—or our own standards of quality.Your comments about the room’s condition, cleanliness, and maintenance are deeply concerning. The state you described, particularly the cleanliness issues and the shower grab bar, is not acceptable and does not reflect the level of care we aim to provide. Please rest assured that we are addressing these matters with our housekeeping and maintenance teams as a priority to ensure such oversights are corrected immediately.We value your feedback as it helps us identify areas where we need to improve. Our goal is to provide a safe, comfortable, and clean environment for all our guests, and we’re committed to taking steps to restore this property to the standards it once had.We regret losing your trust, but we hope you’ll consider giving us another chance in the future to provide the quality stay you deserve.
by A verified traveler
Posted 24 Nov 2024
Nice older hotel in the Plaza district. Easy to walk to shopping and safe. Hotel staff was very friendly and even the maid was friendly and spoke.
Comment from Hotel Management
27 Nov 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed our charming location in the Plaza district and felt safe and comfortable exploring the area. It’s also wonderful to know that our team, including our housekeeping staff, made a positive impression with their friendliness.We truly value your feedback and hope to welcome you back for another great stay soon. If there’s anything we can do to make your next visit even better, please let us know!
by A verified traveler
Posted 22 Nov 2024
We always enjoy staying at this hotel. Rooms are spacious, well appointed and clean. The staff are very helpful and willing to address any issues no matter how small. The staff at breakfast were friendly, fast, and happy to accommodate our requests.
Would recommend this hotel for a stay in Kansas City to all.
Comment from Hotel Management
22 Nov 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for your wonderful review and for recommending us to others visiting Kansas City! We're thrilled to hear that you enjoyed our spacious and well-appointed rooms, as well as our commitment to cleanliness and excellent service.Our team takes great pride in ensuring every guest feels valued, and it’s great to know that our staff, including the breakfast team, made such a positive impression. Your kind words motivate us to continue delivering exceptional hospitality.We look forward to welcoming you back on your next visit to Kansas City!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jeff Keeley, General Manager, Hotel Management
We appreciate the great rating from your recent stay. We look forward to serving you again soon. Safe Travels
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jeff Keeley, General Manager, Hotel Management
Thank you for the great rating from your recent stay. We appreciate you sharing. We hope to see you back again soon.Safe Travels,
