Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Worked out well. First time at Chiefs game.
Comment from Hotel Management
26 Nov 2024 by Kita, Hotel Management
That's awesome! I'm glad to hear everything worked out well for your first Chiefs game experience. There's nothing like the excitement of a live game! I hope you had a great time and that it was the first of many more to come.
by A verified traveler
Posted 17 Nov 2024
Clean and safe.
Comment from Hotel Management
26 Nov 2024 by Kita, Hotel Management
Thank you for sharing your feedback! I'm glad to hear that you found the place clean and safe. It's always reassuring to know that those important aspects were taken care of during your stay. We appreciate your input!
by A verified traveler
Posted 15 Nov 2024
Felt gross. Bathroom door didn't latch, so I couldn't lock it! Paint stains on carpet... yet the whole place felt like it needed a fresh coat of paint.
The breakfast server was lazy and inattentive - on her phone most of the time in the dinning room.
Comment from Hotel Management
26 Nov 2024 by Kita, Hotel Management
I'm really sorry to hear about your disappointing experience. It sounds like there were several issues that made your stay less than comfortable, from the bathroom door to the paint stains and the inattentive service. I understand how frustrating it can be when basic expectations aren’t met. Your feedback is valuable, and I would recommend sharing it directly with the management team so they can address these concerns and make improvements. Thank you for taking the time to share your thoughts.
by A verified traveler
Posted 12 Nov 2024
This place badly needs a refresh.
Comment from Hotel Management
12 Nov 2024 by Kita, Hotel Management
Thank you for sharing your feedback with us. We truly value your input, and I’m sorry to hear that your experience wasn’t up to your expectations. We are actively working on updates and improvements to ensure our space meets the standards our guests deserve.Your comments will definitely be taken into consideration as we continue to refresh and enhance our environment. In the meantime, if there’s anything we can do to make your current visit more enjoyable, please don’t hesitate to let us know.We appreciate your understanding and hope to welcome you back soon with an even better experience!
by A verified traveler
Posted 3 Nov 2024
The cards in the hotel say they have extra amenities, but when we asked the night shift worker for a extra pillow and blanket, he told us we dont get any extras because we have a standard room. Everyone else was very nice.
Comment from Hotel Management
12 Nov 2024 by Kita, Hotel Management
Thank you for taking the time to share your feedback with us. I’m glad to hear that everyone else on our team was helpful and friendly during your stay. However, I sincerely apologize for the misunderstanding regarding the extra amenities.We strive to ensure all guests have a comfortable and pleasant experience, and it seems there was a miscommunication about what’s available for your room type. I understand how frustrating this can be, and I’ll be addressing this with our team to make sure our policies and availability are clearly communicated to everyone.We appreciate your understanding and hope to welcome you back soon.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Kita, Hotel Management
Thank you for sharing your feedback. I’m truly sorry to hear that your experience didn’t meet your expectations. We take all guest feedback seriously, and If you’d be willing to share more details about your stay, it would help us better understand where we fell short and how we can address it. Our goal is always to provide a comfortable and enjoyable experience, and your input is invaluable in helping us achieve that.We hope you’ll consider giving us another opportunity to serve you in the future. Please don’t hesitate to reach out if there’s anything we can do to make things right.
by A verified traveler
Posted 11 Oct 2024
We will be coming back to this hotel. It was so close to Kauffman and Arrowhead Stadium. Very convenient and well kept. We had no problems.
Comment from Hotel Management
12 Nov 2024 by Kita, Hotel Management
Thank you so much for your kind feedback! We’re thrilled to hear that you had a great stay and found our location convenient for visiting Kauffman and Arrowhead Stadium. It's wonderful to know that everything was to your satisfaction and that you didn’t encounter any issues during your visit.We look forward to welcoming you back on your next trip! If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.
by A verified traveler
Posted 8 Oct 2024
We had bugs in the bathroom and windowsill.
The bathroom was not clean.
Comment from Hotel Management
11 Oct 2024 by Kita, Hotel Management
I sincerely apologize for the issues you experienced with cleanliness and the presence of bugs in your bathroom. This is absolutely not the standard we strive for, and I understand how distressing this must have been for you. I will address this matter with our housekeeping and maintenance teams immediately to ensure it is resolved. Thank you for bringing this to my attention, and I appreciate your understanding. We hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 8 Oct 2024
My bathroom was filthy. We got to breakfast at 8:50 and everything was gone. Went back a few minutes later hoping it was restocked. Left with no coffee and no food for a $300 room.
Comment from Hotel Management
11 Oct 2024 by Kita, Hotel Management
I’m truly sorry to hear about your experience. Cleanliness is a top priority for us, and I apologize that your bathroom did not meet our standards. Additionally, I regret that you missed out on breakfast and coffee during your stay. This is not the level of service we aim to provide, especially for a 300 room. Your feedback is invaluable, and I will address these issues with our team to ensure improvements are made. Thank you for bringing this to my attention, and I hope you’ll consider giving us another chance in the future.
by A verified traveler
Posted 8 Oct 2024
Easy excess, friendly staff. Breakfast below standard. Room could be cleaner.
Comment from Hotel Management
11 Oct 2024 by Kita, Hotel Management
Thank you for your feedback. I’m glad to hear you found our staff friendly and the access convenient. However, I apologize that the breakfast and room cleanliness did not meet your expectations. Your comments are important to us, and I will address these issues with our team to make the necessary improvements. We appreciate you taking the time to share your experience, and we hope to provide you with a better stay next time.
