Ratings based on 990 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by HGI Management, Hotel Management
Thank you for your feedback, Brittany!
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by HGI Independence Management, Hotel Management
Thank you for your feedback, Joseph!
by A verified traveler
Posted 22 Nov 2024
Like: Large & comfortable bed with lots of pillows.
Clean and roomy.
Dislike: Furniture in room is dated, scarred and "ad-hoc".
No USB ports in room...c'mon man...get with the times.
Refrigerator was loud and noisy. I unplugged it.
Comment from Hotel Management
22 Nov 2024 by HGI Management, Hotel Management
Hi Stephen,We apologize for outdated furniture in the rooms and the USB ports not being available. We love your feedback and will be putting things into action to better future stays. We will be renovated soon!Thank you
by A verified traveler
Posted 17 Nov 2024
Bathroom tub either stained or worn out. Tears in bathroom wall paper. No coffee K cups, only Tea and decaf. Mini frig noisy. Had to unplug to sleep. Wall heating unit noisy. Will never stay there again.
Comment from Hotel Management
18 Nov 2024 by HGI Management, Hotel Management
We are due for renovations soon, so we apologize for that. Coffee K cups are available for guests and complimentary in our hotel Pantry down by the front desk. Thank you for your feedback!
by A verified traveler from Belleville
Posted 11 Nov 2024
The hotel was fair. The bed was extremely firm and there were periods where the people walking in the halls were kind of noisy. The hotel seems dated and has two very slow elevators. For the price, I would expect a little better.
Comment from Hotel Management
13 Nov 2024 by HGI Management, Hotel Management
Thank you for your feedback, Stacie! Our team are putting things into action to better future stays. We appreciate you.
by A verified traveler
Posted 7 Nov 2024
It was OK
Comment from Hotel Management
8 Nov 2024 by HGI Management, Hotel Management
Thank you for your feedback Rob!
by A verified traveler
Posted 22 Oct 2024
Room was pretty dirty when I checked in. Dust all over the dressers and night stands. Dust all over the A.C.
Comment from Hotel Management
22 Oct 2024 by HGI Independence Management, Hotel Management
Hello Dakota.I sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room upon check-in. This is not the standard of service we strive to provide, and I understand how disappointing this must have been for you.Please know that your feedback is taken very seriously. We have addressed this issue with our housekeeping team to ensure that such lapses do not occur in the future.Thank you for bringing this to our attention, and we appreciate your understanding.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by HGI Independence Management, Hotel Management
Hello Ramya.We are so glad that you enjoyed your stay with us. We look forward to seeing you again. Have a great weekend!
by A verified traveler
Posted 16 Oct 2024
It was a great place to stop on my road trip
Comment from Hotel Management
16 Oct 2024 by HGI Independence Management, Hotel Management
Hello Nathan.We appreciate your excellent feedback. Please come back and visit us soon!
by A verified traveler
Posted 14 Oct 2024
Desperately in need of a refresh. Old cigarette smell lingers. For 200 dollars a night would expect better. Mattress was good.
Comment from Hotel Management
14 Oct 2024 by HGI Independence Management, Hotel Management
Hi Mildred, we will be doing some renovations very soon. Thank you for your feedback. We greatly appreciate it!
