Ratings based on 989 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler from Des Moines
Posted 10 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 21 Oct 2024
We chose this property for its location, which was fantastic. We were running in the KC Marathon event and wanted to walk to and from the race. Perfect!
As we checked in, the front desk staff was extremely friendly and accommodating.
Beyond that, we had a disappointing experience. First, that bathroom was kind of a disaster. The tub faucet dripped, and there was extreme buildup on the area underneath. The floor of the tub seemed clean but was slightly stained, and the shower water pressure was lacking. Note that there is a small shampoo provided but no conditioner, and you do need to ask for a hairdryer.
The sink basin was cracked, the faucet needed to be replaced, and there were black hairs (eyebrows? lashes?) behind the faucet, so the cleaners missed some things. Yuck.
The most distressing thing was that we were promised a grab-and-go breakfast starting at 6 am, which was perfect since we planned to walk to the race at about that time. At 6:15, there was nothing. No coffee, no granola bars, no sign of life. So we headed to the race with no caffeine or carbs.
There was a small kitchen in the room, but there weren't plates, cups or silverware. I did get some from the front desk, which was fine.
Unfortunately, the accommodations were the worst part of our stay in KC. We love the city, and the race was fantastic. If you're strictly looking for a good location, this will suffice - but if you want convenience and cleanliness, I encourage you to look elsewhere.
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Bradley, Thank you for providing your valuable feedback. We endeavor to ensure that our guests experience a clean and comfortable environment with well-maintained facilities along with exceptional service. Regrettably, we acknowledge that your recent experience did not meet these standards, and we extend our sincere apologies for any inconvenience caused. Your feedback has been noted, and we are currently implementing corrective measures within the relevant departments to prevent similar occurrences in the future. We look forward to the possibility of your return, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
It was close to my daughters College.
by A verified traveler
Posted 3 Oct 2024
Thank you for the affordable and convenient stay
by A verified traveler from Oklahoma City
Posted 30 Sep 2024
I am going to be honest. This was not a pleasant hotel experience at all. At any given place in the hotel there was quite a foul smell. The hallways, the elevator and the smell in our room was very unpleasant. I assume the smell came from the neighboring rooms or the hall. It was uncomfortable because at most times there was trash in the halls. I feel like the staff does what they can to stay on top of it but this is not a place I would return to.
Comment from Hotel Management
30 Sep 2024 by Hotel Management, Hotel Management
Dear Gravelly, We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management
by A verified traveler from Mississauga
Posted 29 Sep 2024
It was a nice place to stay, very kind staffs, I will be back someday.
Comment from Hotel Management
30 Sep 2024 by Hotel Management, Hotel Management
Dear Qing, At Extended Stay America, we take pride in delivering exceptional service to all our guests, and we are thrilled to read that you had a delightful experience. Your kind words about our staff and their outstanding hospitality mean a lot to us. Your recognition of their efforts will surely brighten their day! It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 29 Sep 2024
