Ratings based on 976 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Dirty
Comment from Hotel Management
19 Nov 2024 by Hotel Management, Hotel Management
Dear Julio, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
The service was unbelievably terrible
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Dear Jim, Thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality in all aspects during your stay. It is never our intention to disappoint a guest, and your feedback is very important to us. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return to experience us as you should have on this visit. Sincerely,Hotel Management
by A verified traveler
Posted 1 Nov 2024
This place is filthy. The hallways smell like they’re piping in farts.Couldn’t get any housekeeping, over several days, despite numerous requests. The fan in our bathroom did not work. The stove top did not work. About half the people at the front desk have no business working in hospitality. The block where they are located is nothing but other hotels! So we moved to one of those. Avoid this place like the plague.
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Catherine, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our concerned team is already at work to ensure they review the areas and take action. Please let us host another occasion and provide you with the seamless stay you deserve!Sincerely,Hotel Management
by A verified traveler
Posted 1 Nov 2024
Too noisy!!!
Comment from Hotel Management
2 Nov 2024 by Hotel Management, Hotel Management
Dear Janell, Thank you for your feedback. We are glad we could shelter you during your recent visit, but we regret that your experience fell short of expectations. We take your concerns about noise seriously. Your feedback is invaluable as we strive to enhance our services and facilities. We appreciate your understanding during this challenging time and wish you safety and comfort in your future travels.Sincerely,Hotel Management
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 28 Oct 2024
I liked the hotel.
It was a great place for the amout of money i spent.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Gabriel, Thank you for choosing Extended Stay America for your recent stay. We strive to ensure that our guests have a comfortable and memorable experience with us, and we are delighted that we exceeded your expectations and that you found great value in your stay. We would love to accommodate you again in the future and hope to see you revisit soon.Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Very friendly staff, quiet, and clean room.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Dezmond, Thank you for your thoughtful feedback regarding your recent stay at Extended Stay America. We sincerely appreciate your remarks about our dedicated guest services, well-maintained rooms, and tranquil environment. Your positive comments are indeed encouraging, and we will be sure to share them with our team. Ensuring your satisfaction is our highest priority, and we look forward to the opportunity to welcome you back for another exceptional visit.Sincerely,Hotel Management
by A verified traveler
Posted 21 Oct 2024
it was non smoking but smelled like smoke
Comment from Hotel Management
22 Oct 2024 by Hotel Management, Hotel Management
Dear Jane, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management
