Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
The room was great, the hotel was clean and the staff was very friendly. The only thing that I didnt like was the elevator wasnt working. I was given a room on the second floor without being told about the elevator. I and the person with me both have bad knees and we had difficulty getting up the stairs.
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Patricia, Thank you for sharing your feedback with us. We are glad to hear that you enjoyed the room, cleanliness, and friendly staff during your stay. We apologize for any inconvenience caused by the elevator being out of service; we always strive to make our guests aware of any issues that may impact their stay. Your comments will be shared with our team to improve our communication with guests in similar situations in the future.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello roberto, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 11 Nov 2024
The elevator was broken along with the guest laundry. Beds were uncomfortable and only came with two couch size pillows. Trash was piled in the hallway outside of the trash can (multiple bags).
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Jerome, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest comfort is our priority, and we will address these issues to prevent any future occurrences. We hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 5 Nov 2024
I have no complaints. I was
Comment from Hotel Management
7 Nov 2024 by Manager, Hotel Management
Hello Dana,delighted to find the room spacious, the staff friendly, and the location convenient for my needs. We're thrilled to hear you enjoyed your stay with us! Thank you for sharing your positive experience, and we hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Earl, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 12 Oct 2024
I like how respectful and helpful the staff is.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Paul,We are delighted to hear that our staff provided you with exemplary service during your stay. Your positive feedback is greatly appreciated as we strive to ensure all our guests have a wonderful experience. Thank you for choosing to stay with us, we hope to welcome you back soon.
by A verified traveler
Posted 12 Oct 2024
I stay here all the time the staff is cool as a fan and very respectful.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Paul,We are delighted to hear that you find our staff cool and respectful during your stays with us. Your loyalty is truly appreciated, and we look forward to welcoming you back on your future visits.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Earl,Dear valued guest, we are delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Samer, We are sorry to hear that your recent experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them accordingly.
by A verified traveler
Posted 8 Oct 2024
Very disappointed.
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Virginia, We regret to hear that you were disappointed during your stay. Your feedback is valuable to us and we will share it with the team for improvements. Thank you for bringing this to our attention.
