Ratings based on 595 Verified Reviews
2.8 Room cleanliness
3.1 Service & staff
2.9 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Amy,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi Matthew,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 10 Nov 2024
Value
Comment from Hotel Management
10 Nov 2024 by Manager, Hotel Management
Hello Roger G,Thank you for sharing your feedback. We appreciate knowing about your experience and will address this with our team for the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
by A verified traveler
Posted 2 Nov 2024
It was ok. The bed was comfy. Housekeepers are kind of loud in the morning.
Comment from Hotel Management
2 Nov 2024 by Guest Relations Specialist, Hotel Management
Hi David,Thank you for sharing your feedback with us. We're glad to hear that you found the bed comfortable, as we strive to provide a restful environment for our guests. We understand that morning noise can be a concern, especially during busy housekeeping hours, and we appreciate your understanding of our staff's efforts to maintain cleanliness for all guests. Your insights are valuable to us, and we hope to welcome you back for an even more enjoyable stay in the future.
by A verified traveler
Posted 14 Oct 2024
Quiet area. Good food close to walk to
Comment from Hotel Management
15 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Lees,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed the quiet atmosphere of our hotel and the convenience of having excellent dining options within walking distance. Our team works hard to create a relaxing environment for our guests, and it’s wonderful to know that our location contributed to your experience. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler from Chicago
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Paulette,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Cody Zerr,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
by A verified traveler
Posted 7 Oct 2024
Our room was dirty. It was like someone just went in there and made the beds put new hopefully clean linen in the room and then left it. The floors were dirty, the bathroom was dirty, the beds had dirt in them, oh and to top it all off our room had roaches! I endured this for the whole whole weekend October 4-6 because I drove down from Council Bluffs, IA to take my boys to Worlds of Fun. I will never stay at this hotel again! I DO NOT RECOMMEND!!! EVEN THOUGH IT IS CHEAP IT IS NOT WORTH IT!!
Comment from Hotel Management
8 Oct 2024 by Guest Relations Specialist, Hotel Management
Hi Sarah,Thank you for taking the time to share your feedback. We genuinely value all guest comments as they help us improve our services. While we strive to maintain a high standard of cleanliness, we regret that your experience fell short of our usual expectations. Our housekeeping team is trained to adhere to strict cleanliness protocols, and we take any reports of cleanliness issues seriously. We appreciate your understanding and hope you consider giving us another chance in the future, as we are committed to providing a better experience for our guests.
by A verified traveler
Posted 14 Sep 2024
Affordable
Comment from Hotel Management
15 Sep 2024 by Guest Relations Specialist, Hotel Management
Hi Priest,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our value for the money, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
by A verified traveler
Don't stay here!
Posted 19 Aug 2024 on HotelsDirty room. Two towels for 3 people. Bedding dirty. No wifi. No tv signal. Sketchy area. Hard to find hotel entrance. Unnecessary fees.
Comment from Hotel Management
20 Aug 2024 by Guest Relations Specialist, Hotel Management
Hi Kara,Thank you for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Our team strives to maintain high standards of cleanliness and comfort, and we regret that we did not meet those expectations in your case. We are actively reviewing our procedures to ensure that all aspects of our service, including room amenities and access, are consistently up to par. We value your feedback as it helps us improve and address any issues more effectively.
