Ratings based on 256 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2022
N/A
Comment from Hotel Management
16 Jun 2022 by Guest Relations, Hotel Management
Dear Mary Beth,
It is unfortunate to see that your experience with us may not have been all that you had hoped. Our team is dedicated to positive change, so we encourage you to reach out and let us know any ways that we could have improved your visit. Thank you, and we hope to hear from you soon.
by A verified traveler
Posted 29 May 2022
This is the nasty, dirtiest hotel I’ve ever stayed at. Checked in a 8.30 and room wasn’t ready, I had to wait for them to clean it. When I went in the room, it was so dirty I couldn’t believe it. It was also suppose be a non smoking room but the room smelt of smoke. Nasty place and I’m staying some place else tomorrow night!!!
Comment from Hotel Management
15 Jun 2022 by Guest Relations , Hotel Management
Dear Timothy,
Providing clean and comfortable accommodations is always our goal, and we apologize for any ways that we may have missed the mark this time around. Our housekeeping is aware of your concerns and will be rectifying any issues to ensure we are meeting our own high hospitality standards. Thank you for your insights, and we wish you safe and happy travels ahead.
by A verified traveler
Posted 28 May 2022 on Hotels
by A verified traveler
Posted 26 May 2022
There was food trash including ketchup packets on a shelf, sticky liquid on the floor under the end table, show rod screws very loose (almost falling off the wall) and the shower plunger was so inoperable that I could not even get enough of a drizzle through the shower head to rinse myself off. Also, they were not serving anything for breakfast, not even a breakfast bar but were advertising that they had breakfast. The first room had a half-inch gap between the door and wall the whole length of the door. The second room only had a quarter inch gap for about 2 feet. Either way, not acceptable for keeping out noise, weather or flying bugs.
Comment from Hotel Management
15 Jun 2022 by Guest Relations, Hotel Management
Dear Lisa,
We appreciate you taking the time to reach out, and it's unfortunate to hear about the experience you described. Though it was a pleasure having you, we are distressed to hear that you encountered so many inconveniences during your visit. What you have shared is a poor reflection of the standards we adhere to, and we will share your concerns with the respective teams so improvements can be made. Thank you for reaching out, and we wish you happy and safe travels.
by A verified traveler
Posted 25 Apr 2022 on Hotels
Comment from Hotel Management
30 Apr 2022 by Ken, Hotel Management
Thanks for staying with us and sorry for your inconvenience
by A verified traveler from Saint Charles
Posted 23 Apr 2022
It was a friendly check in experience. The room however smelled terrible, curtains were hanging on by a thread, and the AC unit was working but damaged. Upon examination (my son noticed and brought it to my attention) laying in the bed after a few hours, noticed there were bed bugs. Left same day of check in, did not finish stay.
Comment from Hotel Management
6 May 2022 by tina, Hotel Management
will we work on it I'm sorry about that
by A verified traveler
Posted 9 Apr 2022
The check-in woman was unwelcoming and unfriendly. Your first and only interaction with a customer and she could care less you're there. Disappointed.
Comment from Hotel Management
10 Apr 2022 by Ken, Hotel Management
We have new staff. It’s very hard to find good people to work but we are almost there to give good service. So sorry for your uncomfortable stay but next time we will take care just give us one chance
by A verified traveler
Posted 28 Mar 2022
Convenient to interstate but noisy. Short in heater wiring a fire hazard. TV remote didn't work. Toilet flapper didn't close. Security lights provide safety but kept me awake at night. Staff was surly & didn't know pre-arranged room rate. No breakfast as advertised nor even coffee!
Comment from Hotel Management
1 Apr 2022 by Guest Relations, Hotel Management
Dear Mike,
Thank you for taking the time to leave us your feedback on your recent visit, and it's unfortunate to hear that you encountered issues with our amenities during your stay. We'll have our maintenance team look into your comments further and have them make changes where they deem necessary. In addition, we'll discuss your other comments with our team members and keep them in mind for the future. Thanks again, and we hope you'll give us another chance later down the road.
by A verified traveler
Posted 26 Feb 2022
Staff super amazing very helpful but delt with what it has been
Comment from Hotel Management
2 Mar 2022 by Guest Relations, Hotel Management
Dear Ryan,
Despite your impression of our team, it sounds like there was an issue with your stay that we were unable to resolve. We apologize for any inconvenience in this regard and will look further into this situation to ensure a better stay for all of our guests going forward. Feel free to reach out with any important information you would like to share, and we hope to deliver a better overall experience the next time you're in town.
by A verified traveler
Posted 4 Feb 2022
