Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
The staff at as nice and the place is clean. There was no couch. All we had were 2 wicker chairs with cushions. This makes a 4 day stay a little rough because you can’t relax. I’m f they had a couch I would have been satisfied with everything.
by A verified traveler
Posted 3 Sep 2024
amazing stay, staff is very friendly, property is well kept and it is an intimate spot so you can really relax with out a lot of distractions
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 29 Aug 2024
Excellent! Will come back
by A verified traveler
Posted 27 Aug 2024
Amazing service and amenities!
Comment from Hotel Management
27 Aug 2024 by Miho/Resort General Manager, Hotel Management
Aloha Aiyu, We are thrilled to hear how amazing the service and amenities were! This truly warms our heart.We can't wait to welcome you back to the beautiful Paradise Bay Resort. Ahui Hou,
by A verified traveler
Posted 25 Aug 2024
Poor parking
Comment from Hotel Management
27 Aug 2024 by Miho/Resort General Manager, Hotel Management
Aloha Sarah, We are happy to hear that you scored us a 4, but disappointed to see your comment of poor parking. So that we may better understand your concerns, and in hopes to avoid a repeat. Appreciated if you could email the Resort Managers at info@paradisebayresort.com as we would love to make things better. Mahalo!
by A verified traveler
Posted 23 Aug 2024
Very private, relaxing, and secluded feeling area. Would stay again. Having a car to explore is recommend
Comment from Hotel Management
27 Aug 2024 by Miho/Resort General Manager, Hotel Management
Aloha Colton, We totally agree with you! One of the best perks that Paradise Bay Resort offers is we are very private, relaxing and the secluded feeling, is also a great perk for the employees and reason we love coming to work. Welcoming our valued guests from all over the world and sharing our Aina! We look forward in welcoming you back to your hidden gem.Ahui Hou,
by A verified traveler
Posted 23 Aug 2024
Great views. Accommodating staff because he gave me his parking spot so I wouldn't have to walk as far. I appreciated that since I had a good amount of items to carry. They helped me find stores close by that sell reef shoes.
Comment from Hotel Management
27 Aug 2024 by Miho/Resort General Manager, Hotel Management
Aloha Grace, We appreciate you as our valued guest and happy to hear that Michael was able to accommodate you with exceptional service. Like Paradise Bay, Michael is a true gem. Sharing of your experience, and hearing that you had a great time is what we love to hear!We look forward in welcoming you back, and until we meet again. Ahui Hou
by A verified traveler
Posted 15 Aug 2024
Surprise at the condition of surrounding properties. Poor parking. Given wrong room on check in. Had to stay there for two nights before corrected not reimbursed . 2nd room much nicer except the deck roof leaked and air conditioning water ran all over the floor
Comment from Hotel Management
18 Aug 2024 by Resort Manager, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, and hope we were able to make up for it before your departure. This is not the experience we strive to provide, and we will address these concerns with our team to ensure they are resolved. We appreciate your patience and hope you were still able to make memories in paradise. Mahalo!
by A verified traveler
Posted 15 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Resort Manager, Hotel Management
Thank you for the 5 out of 5 rating! We’re so pleased you had a great stay and look forward to welcoming you back soon. Mahalo!
