Ratings based on 29 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
by A verified traveler
Posted 24 Mar 2024
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each.
Would definitely stay here again! 👍👍👍
by A verified traveler
Posted 16 Jul 2023
by A verified traveler
Unwelcome, down the road and someone has a key!
Posted 31 Aug 2019 on HotelsWe booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity.
We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready.
We did not get any information - wifi password, bottled water etc.
Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again.
We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us.
We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
by A verified traveler
Recommend
Posted 18 Jan 2019 on HotelsGood hotel and in hilly area of Kandy. Restaurant was also good.
Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
by A verified traveler from Kandy, lk
Posted 20 Dec 2018
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
by A verified traveler
Not a 4 star hotel..very disappointed
Posted 1 Feb 2018 on HotelsMy partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Recommended
for Everyoneby A verified traveler from Colombo
Take Care to avoid injury
Posted 30 Jan 2018
Pros: Location and view
Cons: Read Comments
Location: N/A
As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off.
The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed.
The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework.
The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Comment from Hotel Management
2 Feb 2018 by Dushantha, Hotel Management
Dear Sir
Thank you very much for your feedback and we will attend for the issue..Your comment help us to improve our guest service...
by Raman
Serene grand
Posted 8 Jan 2018 on HotelsAwesome. Great location. Scenic view. Nice comfy rooms
Comment from Hotel Management
16 Jan 2018 by Dushantha, Hotel Management
Thank you very much for your feedback..and your feedback help us to improve our guest service..
by A verified traveler from perth
Nice hotel
Posted 6 Jan 2018 on WotifCharged for beers from mini bar that weren't there to begin with
Comment from Hotel Management
16 Jan 2018 by Dushantha, Hotel Management
Thank you very much for your feedback..and your feedback help us to improve our guest service..
