Ratings based on 32 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Aug 2024
Great place for family stay. Staffs are friendly and helpful. Safe and quiet. Overall recommended place for stay.
by A verified traveler
Posted 23 Jul 2023
We arrived at the hotel and they didn’t have our booking registered. Very poor management and didn’t even offer a solution or to pay us back.
by A verified traveler
Posted 24 Mar 2020
Nothing particularly unique. Located in non-descriptive quite neighborhood. Good for walks.
by A verified traveler
Posted 10 Jan 2020
There are different common resting area, spacious & well decorated. Friendly & smiley staff. Our TV was not working the first night but it was fixed the next day. Location is a bit far from Kandy city but it is quite and comfy. The bed is also comfy but there is noise when turning on the bed! Overall, very good and recommended!
Comment from Hotel Management
16 Jan 2020 by Rivora Team, Hotel Management
Dear sir/madam, Thank you very much for your valuable comment and we will strive to improve our product day by day. We are looking forward to see you again. Have a great day ahead of you and thank you again for visiting us. Rivora Team
by A verified traveler
Posted 26 Mar 2019
by A verified traveler
Posted 2 Mar 2019
Management were appallingly rude and refused to acknowledge our cancellation of a second night made prior to our arrival and confirmed by them at the time. He completely disregarded the cancellation policy written on Expedia and refused to refund our payment. He ended up throwing a ruppee note equivalent to 1/3 of what we were owed to ‘make us go away’.Expedia have been essentially uncontactable with regard to this discrepancy between what is written on Expedia and what management says sending automated email responses to our attempt to contact them. I would advise strongly against booking Rivera Residence and against believing cancellation policies outlined by Expedia
by A verified traveler
Posted 26 Feb 2019
No swimming pool but hotel very modern and clean, staff very pleasant
by A verified traveler from Sydney, Aus
Posted 29 Dec 2018 on Wotif
Lovely hotel with great staff. Only downside is that the hotel is a fair way to the city centre so have to rely on tuk tuks or taxis. Would highly recommend.
by A verified traveler from India
Posted 17 Nov 2018
Very very courteous and professional service from the staff. Place is as clean as it can get.
by A verified traveler from London
Posted 16 Nov 2018
Comfortable room, lovely staff. Nice breakfast. Would recommend
