Ratings based on 99 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Oct 2024
A family owned hotel with old world charm but with all the modern amenities. Lovely river views. Friendly helpful staff. Great place to stay.
by A verified traveler
Posted 29 Apr 2024 on Hotels
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Disappointing stay!
Posted 31 Dec 2023 on HotelsThis is not a 5 star hotel. Porter were not available on arrival to assist with lugguage. Overall, hotel need a refurbishment as it is tired. We were given a accessible room, and when we have a shower the whole toilet was flooded - a plastic curtains was the shower door. Towels were old and smell. Room also smell damp and moulded. We could hear the people in thr next room and anyone walking in the corridor. We checked in at around 4pm amd checked out at 8am - not an inviting hotel that you want to hang around.
Comment from Hotel Management
19 Jan 2024 by Mahaweli Reach Guest Relations. , Hotel Management
Dear Guest, Ayubowan and Greetings from Mahaweli Reach! It is with great remorse we note the concerns as detailed by you. Mahaweli Reach is renowned for its service excellence by both our local and international patrons and it is our team's constant endeavor in upholding ourselves. to the highest quality standards adhered to. As such we regret that you've found this to be otherwise. All facilities made available in our disabled rooms are in facilitating the ease and convenience of our patrons, as such the washroom has been accommodated with shower curtains instead of a glass door. We regret you had not been satisfied with same. The concerns detailed have been addressed with the relevant departments and remedial action taken in preventing a recurrence of similar nature. Assuring you of continued service excellence in the future. Thank you. ,
by A verified traveler
Posted 30 Dec 2023
Does not live up to its 5* rating but staff very friendly. Buffet only average in terms of quality and choice.
by A verified traveler
Avoid at all costs
Posted 13 Mar 2020 on HotelsAvoid at all costs.
Pros: Service at the spa and restaurant was good.
Cons: Old hotel, old furniture, mattress was hard and has that little ledge on the edges, like your parents mattress from 40yrs ago. Sheets were tired, I felt disgusting lying there and thankful that it was only 1 night. Air con was not effective.
Poor service and communication. When I checked in, I asked for a late checkout, they agreed 12pm and wrote it down. At 11.30 the next day they called, asking why I hadn’t checked out. I told them I had a late check-out which should be in their system, and can they send someone up in 5mins to take my bags. No one came.
When I checked in, I asked would there be a spa menu. They said yes it is in the room. It wasn’t in the room, I called reception, they told me to call the spa, the spa told me to ask reception. Seriously, get your act together guys, I want to spend money at the spa and you don’t even want it.
The guy at reception told me contradictory hours for the spa service times.
Service wise- whenever I had to sign something, they put it in front of me and didn’t say a word- never experienced such rudeness at a hotel.
It was a horrible stay and when I checked out, the lady asked how my stay was. I told her that I was disappointed, and the reasons why.
Then to sort my payment, she directed me to another lady (whom I thought was more senior), who didn’t say a thing or ask how my stay was, simply printed the invoice for signing.
by A verified traveler
Posted 19 Feb 2020 on Hotels
Good food and great service,
Comment from Hotel Management
24 Feb 2020 by Mahaweli Reach Hotel, Hotel Management
Dear Guest,
Ayubowan and Greetings from Mahaweli Reach!
Thank you for taking time to recount your stay at Mahaweli Reach. It's a pleasure to note that the services rendered by our staff, the facilities provided and the wide array of food offered at Mahaweli Reach met your expectations.
Looking forward to welcoming you again at Mahaweli Reach!
Thank you
by A verified traveler
Posted 3 Feb 2020
The Mahawell Reach Hotel was a welcome respite after many hours of driving. Large comfortable rooms with all the usual 4 star hotel inclusions. Great bed. The shower was over the bath and quite deep so if you have mobility issues I would recommend asking for a room with separate shower. The breakfast was the usual but nice buffet style (excellent omelette). We stayed two nights and this hotel was good.
Comment from Hotel Management
24 Feb 2020 by Mahaweli Reach Hotel, Hotel Management
Dear Guest,
Ayubowan and Greetings from Mahaweli Reach!
Thank you for taking time to recount your stay at Mahaweli Reach. We are glad that you found the welcome at Mahaweli Reach refreshing after your long drive. Being The first five star hotel in the region we constantly strive to maintain the highest standards, thus its of great pleasure to note that you were satisfied by the amenities offered at Mahaweli Reach.
Looking forward to your next visit!
Thank you.
by A verified traveler
Posted 3 May 2019
The setting overlooking the Mahaweli River is simply beautiful. Lovely sunsets!
by A verified traveler
Posted 26 Mar 2019 on Hotels
