Ratings based on 14 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2019
The staff was very helpful (for instance, they offered umbrellas when we were going out as it was raining and made us fresh tea each morning). The room was clean and good value. The property is in walking distance to Lake Kandy and the temple.
Comment from Hotel Management
18 Dec 2019 by Kandy Waters, Hotel Management
Dear Sir/Madam
Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. Hope you will visit us again.
Kind regards
Kandy Waters
by A verified traveler
Posted 2 May 2019
by A verified traveler
Enjoyed our stay.
Posted 26 Feb 2019 on Hotels15 minute walk along lake to Kandy centre. very helpful staff, organised the best carefull tuktuk driver that we had in Sri Lanka.
Comment from Hotel Management
12 Mar 2019 by KW, Hotel Management
Dear Sir
Thank you for your great review of our hotel which encourages the continuous improvement of our service.
Kind regards
Kandy Water
by A verified traveler
Communicative, clean, comfortable
Posted 27 Dec 2018 on HotelsThis stay was totally easy. They were very responsive to messages and arranged for my taxi to see Sigiriya and Polonnaruwa. They didn't have the best information (like explaining how to get a bus to Negombo), but they were very reassuring it was possible (It was possible. It was also a bit of a mess—but that's not on them.) The accommodations themselves were small, but clean and they probably had the best shower of my trip.
Comment from Hotel Management
27 Dec 2018 by Kandy Waters, Hotel Management
Dear Sir
Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. We hope you will visit us again.
Kind regards
Kandy Waters
by A verified traveler
Great place to stay in Kandy
Posted 22 Dec 2018 on HotelsThe service at Kandy Waters was top-notch; the staff went out of their way to assist us however needed. The location was also great: close enough to walk to town, yet far enough up the hill to feel quiet and secluded.
Family of five fit well with the queen bed, futon and two couches.
Comment from Hotel Management
27 Dec 2018 by Kandy Waters, Hotel Management
Dear Sir
Thank you for your great review of our hotel which encourages the continuous improvement of our service. Our sincere apologies for any shortcomings from our end. We hope you will visit us again.
Kind regards
Kandy
by A verified traveler
Great staff, clean room
Posted 25 Jan 2018 on HotelsThe room was lovely, although it didn’t have some of the items stated (I.e a tv) but that didn’t matter really as we were never in the room. It’s a 10/15 minutes walk from the centre of kandy, which is fine in the evenings when it’s a bit cooler.
Would stay here again.
Comment from Hotel Management
30 Jan 2018 by KWH, Hotel Management
We are very much thankful to you for your encouraging remarks on our service and taking your valuable time to appreciate our service. Actually what you say is correct. TVs do not function properly. This is mainly because we were unable to complete the installation.
by Navie
Posted 6 Jan 2018 on Hotels
Comfortable accommodation, clean, attentive and friendly staff.
Naranjen at the front desk was awesome. He was friendly, helpful and super-accommodating.
He organised a super Sri Lankan breakfast on one of the days!
Thank you Naranjen!
Comment from Hotel Management
30 Jan 2018 by KWH, Hotel Management
Thank you very much for your encouraging remarks on our service. Our service is for you and if you are satisfied we feel that we are reaching our objective.
by A verified traveler
Great hotel, would stay again!
Posted 30 Dec 2017 on HotelsGreat service and was instrumental in providing reliable information regarding trains and logistics. Room was clean and tidy.
Heads up would be to only visit the spice garden tours (provided by separate tuk tuk driver - not in relation to the hotel) and not purchase the goods as they are not 100% natural as advertised.
Walk if possible (walking distance to most places) as the tuk tuk drivers can be rather expensive for the distance.
Comment from Hotel Management
4 Jan 2018 by KWH, Hotel Management
We are highly encouraged by your appreciation of our service. Our aim is to help you get the maximum for the value you spent. We always advice you to get the drivers provided by us because they are responsible to us. They also should abide by our rules of hosting.Thanks again.
by Tanya
Highly recommended
Posted 16 Dec 2017 on HotelsGreat little place on the hillside away from all the noise. Staff are super friendly, breakfast is a choice of Sri Lankan or western, and the staff arranged two tours for me (Kandy/Sigirya) the morning I asked about it. Roma are small but clean and tasteful - beds and the bed linens are divine.
Comment from Hotel Management
4 Jan 2018 by KWH, Hotel Management
Your comment encourages us immensely. We always try to make your stay in Kandy worth the price. Thanks a lot again.
Recommended
for Everyoneby A verified traveler from Toronto - Canada
Gorgeous.
Posted 25 Nov 2017 on TravelocityThe hotel (good big breakfast of fresh fruit juice, fresh fruit plate, toast, plain omelet, and a pot of coffee / tea) is less than a 5 minute walk from the lake / town center / Buddhist attraction. The lake has lots of big visible carp fish.
With rush hour planning, the hotel is still less than ten minutes from the railway station, and a half hour for Royal Botanical Gardens - Peradeniya, Tea Factory and Spice Gardens.
The TV channels were out and hopefully fixed. The staff was helpful and provided a hair dryer for a late overnight wash and dry for a few T shirts hang on hangers and towel stand.
Comment from Hotel Management
30 Nov 2017 by Kandywaters , Hotel Management
Thank you very much for your appreciation of or hotel/service/location.Your satisfaction is our expectation. Wish you good luck.
