Ratings based on 68 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
When we arrived the hotel was closed. We were given no notice. We were concerned as we had already paid for the hotel. A security guard directed us their sister hotel who honoured our booking which was great but not the experience we expected. I would say the pictures must have also been misleading given it was closed for renovation. The sister hotel was in a great location but very old and rooms not great. Would have preferred to be told and have booked elsewhere.
by A verified traveler
Posted 6 Apr 2024
We had a lovely time at Suisse hotel and the staff are fabulous and very welcoming. It was a memorable stay
by A verified traveler
Posted 17 Jan 2024
Colonial architecture and grandeur,
Friendly staff,
by A verified traveler
Posted 7 Jul 2023
Great location for walking. Great Lake nearby. Excellent staff
Comment from Hotel Management
24 Jul 2023 by Front Office Manager, Hotel Management
Dear Guest,Greetings from Hotel Suisse !We are glad to note that you have enjoyed your stay with us. We too had the same pleasure of having you at our hotel. Many thanks for sharing your true stay experience here on Expedia with a 5/5 rating.We eagerly look forward to your next visit to Hotel Suisse in Kandy.Thank you.Regards,Krishan Hettiarachchi
by A verified traveler
Think twice when booking this hotel
Posted 13 Jan 2022 on HotelsI understand this is a very old hotel but need to keep up to the standards. When i checked in, there was only one towel in the bathroom and few hours later i managed to get two additional towles. The food was good.
by A verified traveler
Posted 29 Feb 2020 on Hotels
Mr tyrone restaurant and front office staff very very helpful as was cleaning room boy:
by A verified traveler
Posted 10 Feb 2020
Staff was friendly
But we have red bugs in bed
It s very bad
by A verified traveler from Norwich Norfolk UK
Posted 20 Jan 2020
The hotel is perfect, the most quiet hotel in Kandy, with a ten minute walk to the city centre. Food excellent, staff lovely
We stay here every year
by A verified traveler from Australia
Posted 19 Jan 2020 on Wotif
Booked on Wotif.com.
Catered for my family. FREE welcoming drink was nice in the hot weather. Waited for our extra bed to be put in the room as they mustn't have received my message, but I'd only sent it about an hour prior to our arrival. Bags were carried to our spacious, clean room with a balcony & city view. Bathroom was spacious, clean, had enough good quality towels for all of us with good hot running water for all of us. My only issue was upon checkout they handed me a bill for room payment even though I'd paid online with wotif.com like i have in 50 countries. After we showed them our booking in conjunction with bank withdrawal & they made a few phone calls to the company it was sorted. Well they said they'd call if any issues. We did have our driver (we've had for 5days) with us communicating so I'm sure that helped.
by A verified traveler
Old colonial style
Posted 26 Nov 2019 on HotelsOld colonial building, badly in need of maintenance. Breakfast is excellent. Excellent place for history buffs
