Ratings based on 37 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Aug 2023
The staff were excellent and extraordinary welcoming. We are an elderly couple and the staff took care of us like we were their own children. The chief went out of his way to ask me what food I liked and cooked it especially just to make us feel welcome. That was not necessary but the warmth of the team made our holiday excellent. So clean and wonderful.
Comment from Hotel Management
9 Sep 2023 by Guest Experience Team, Hotel Management
Dear Gisela Angelika,Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel, and we are delighted to read that we were able to match your holiday expectations.We are thrilled to hear that our staff provided exceptional service and made you feel so welcome during your stay. It's great to know that our chef went the extra mile to cater to your preferences, ensuring a memorable dining experience. We take pride in maintaining a clean and comfortable environment for our guests, and it's rewarding to know that you appreciate it.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Team
by A verified traveler
Posted 18 Apr 2023
by A verified traveler
Posted 18 Nov 2021
The staff were very welcoming and lovely. The room was nice and clean and the hotel was very picturesque. The staff made it even more special by a surprise birthday cake for my brother which was beautiful . Thank you so much.
Comment from Hotel Management
19 Nov 2021 by Don, Hotel Management
Dear Ms. Davina,
Thank you very much for leaving these wonderful comments and we are delighted that you enjoyed your stay with us.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets.
Thank you for making us your choice of the hotel when visiting Dambulla area. We look forward to welcoming you back again very soon.
With regards,
Guest Experience Team,
Occidental Paradise Dambulla
by A verified traveler
Posted 22 Feb 2019
Rooms were clean and tidy. Lots of space to relax insideband on the decking. Jacuzzi was a bonus.
There were many swtiches in the room controlling lights etc which was confusing.
Pool lining was loose but pool and pool area was clean.
Staff were very helpful and freindly.
by A verified traveler
Posted 18 Feb 2018 on Hotels
by anup
Excellent resort
Posted 29 Apr 2017 on HotelsFantastic resort. Superb service from front office. Excellent rooms on 2 levels- very spacious. Loved it. Nice ambience and not far from the rock !
by Navin
Great hotel to start in Dambulla.
Posted 22 Apr 2017 on HotelsRooms are excellent. Staff is very helpful and courteous. Food quality needs significant improvement for foreign guests especially Indian.
Recommended
for Everyoneby A verified traveler from london
Food needs improvement
Posted 18 Mar 2017 on Ebookers
Pros: Room and pool was great.
Cons: Food! Bathrooms need cleaning attention.
Location: Need a car, driver.
Reasonable rooms, but because of the lime scale in the water staff are unable to clean the bathrooms adequately. Food at the hotel awful needs improvement cold, I summise they are unable to get a decent chef due to the location. Breakfast was terrible tour groups their focus.
by A verified traveler
Stay here - it's amazing!
Posted 12 Jan 2017 on HotelsMy husband and I LOVED this hotel. The service was excellent, the pool is beautiful, and I also enjoyed a wonderful massage at the spa. We did not try the dinner buffet, but ordered off the menu and the food was fantastic. For 110 US dollars we had a deluxe two story room with 3 beds and 2 air conditioners. Loved it!
by stephen
No character
Posted 7 Jan 2017 on HotelsUnfortunately more Paradise lost than found.
The hotel is in need of refurbishment - pool area was reasonable as was the spa services which were excellent. That is were the accolades stop, rooms are tired and very dark and the food and service was poor, the hotel and staff were soulless, this was probably a good place to stay a decade ago but it has lost its sparkle.
