Ratings based on 7 Verified Reviews
4.0 Room cleanliness
3.2 Service & staff
3.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2022
The services are good although the hotel is situated in a different province completely away from Phnom Penh. This can be costly if you intend to go shopping or buy essential goods needed for your stay. Otherwise the hotel is very nice and staff friendly and able to assist whenever needed.
by A verified traveler
Very disappointing
Posted 18 May 2019 on Hotelsby A verified traveler
Posted 26 Jan 2019
I stayed here 2 nights.
Pro:
1) Room is comfortable.
2) The environment is tranquil.
3) Hotel is modern.
4) Gym facilities is great.
5) Altitude of staff at reception is so so.
6) Wi-Fi is strong.
Con:
1) Credit card is accepted only spending is more than USD25 at the restaurant.
2) Housekeeping didn't clean my used tea bag.
3) I requested one king bed via email. But hotel forgot to prepare and gave me 2 twin beds.
4) Swimming pool water was a bit salty.
5) Restaurant has many mosquitoes during dinner time.
Comment from Hotel Management
31 Jan 2019 by Pheara, Hotel Management
Dear Kian Wee Chau,
First, I want to thank you for your review. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. However, we are excited that you enjoyed your stay with our facilities, and services. For the inconveniences, it caused, we are sorry.
If you give us a chance to earn back your trust, we can assure you will be more enjoyable stay than before ever. we would be happy to make your reservation personally and see to it that you enjoy the experience that so many of our guests have grown so fond of.
All the best,
by A verified traveler
Posted 31 Jul 2024 on Hotels
by A verified traveler
Nice hotel in the middle of nowhere
Posted 2 Feb 2020 on HotelsThe place itself is good but there's nothing around it. Constructions going on etc. Luckily hotel had a restaurant and a shop near by, so good place to just relax or work for few days.
Bed was very big, very comfortable. Everything worked well.
We had a problem with the breakfast, somehow hotel didn't get the information that we were supposed to have a free breakfast. Everyone else had. Hotels.com managed to solve this problem for us very well but we were a bit disappointed by the hotel staff's reactions. There was buffee table in the morning and as we had to pay for the breakfast we just ordered something from the menu. But when we asked if we could take at least tea from the buffee table they answered: "Sure, but you have to pay for it." And there was a lot of it. Just would have been a nice gesture and no extra cost for the hotel, considered that they knew our situation.
by A verified traveler
Posted 9 Mar 2019
・近隣の道路が整備されていない為、通勤には苦労した。
・ホテルは綺麗で広いため、ゆっくりと滞在できた。
・朝食の種類が少ない為、今後を期待したい。
・スタッフは親切！毎回笑顔で迎えてくれます。
by A verified traveler
Posted 6 Nov 2018
