Ratings based on 46 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from New York, United States
Posted 14 Mar 2020
This ryokan was a top experience of our two-week trip in Japan. Such a charming and unique oasis and glimpse of traditional Japanese life. The rooms and facilities are even better than pictured. An onsen is included in the price, and you can go as often as you'd like. We highly recommend their nine-course meal that you can reserve (for an extra fee) up to two days prior to your stay. They even accommodated our group member's gluten allergy. The ryokan is easily accessible by bus from Kanazawa station (the folks at the Tourist Information Center make it easy to find), and you're greeted by staff the minute you get off the bus, as the stop is right there. We cannot say enough about this experience. It was definitely worth its value and will forever be a highlight of our time. Thank you, everyone at Motoyu Ishiya, for making our stay a memorable one!
by A verified traveler
Posted 15 Nov 2019
by A verified traveler
Amazing
Posted 22 Oct 2019 on HotelsWe loved the location and the hot spring onsen was amazing
by A verified traveler
Amazing ryokan!
Posted 18 Sep 2019 on HotelsWe had such an amazing time at this ryokan. A bit secluded just outside of Kanazawa it allowed us to just relax and enjoy the moment. The architecture and interior of the ryokan and its garden is outstanding! Every detail matters! It has a beautiful onsen, comfortable rooms and great food. We had the best time at dinner, everyone was heartwarmingly friendly and the food was served in such a nice way! I was especially grateful that they cooked an individual vegetarian meal for me! Highly recommended!
by A verified traveler
Posted 23 Apr 2019 on Hotels
by A verified traveler
Posted 20 Apr 2019 on Hotels
by A verified traveler
Authentic dinner/ryokan and onsen experience
Posted 15 Apr 2019 on HotelsThis was a great stay in Kanazawa. Traditional ryokan with great onsen. It is not downtown but a taxi from the Morimoto station (two stops from jR Kanazawa station) is only 1500 yen. What would have been nice to know prior to the stay was that there is a single JR bus from the hotel to downtown, sights and the JR station at 9:21am. The arrival at the JR station is a little after 10:00 am for planning purposes. Dinner is a big part of the experience. We enjoyed it but felt that one night was sufficient- especially because you get a similar experience at breakfast. We were able to find a fabulous meal downtown our second night.
by A verified traveler
A different experience, but worth trying!
Posted 2 Dec 2018 on HotelsA different experience from any hotel I’ve ever stayed before, but definitely worth trying. The level of service from the staff is amazing (they will go and wave goodbye to you as you leave!).
Recommended
for Everyoneby A verified traveler from Minneapolis, MN
Great staff. Good food. Overall great
Posted 7 Nov 2017The staff was very friendly and helpful. The spa was clean and nice. Breakfast was very delicious. It's a bit far from Kanazawa city, but ir was perfect for a relaxing getaway. Highly recommended.
by Sylvia
Mixed experience
Posted 22 Apr 2017 on HotelsWe had a mixed experience at this ryokan. First, our expectations were high both because of the other reviews of this place and my excellent experience at a different Japanese ryokan 5 years ago. When we arrived we were assigned a tour guide who was an elderly, somewhat gruff woman who didn't speak a word of English. She rapidly showed us where our room was, and where the onsen was (bathhouse) but was in such a rush, and communication was so poor, that she failed to show us many important things such as the customs for the bathhouse, where to go for dinner (it was in our room previously), and how to operate things in the room. She was also our server at dinner, with the same rushed, gruff manner, which included failing to remove dirty dishes as each new course was served. Add to this that dinner was not very goo, and we only had one sitting chair (vs the floor) and no hot water in our room and we were quite unhappy. But once we complained the next day they fixed the hot water, gave us a new chair, and changed our server to a delightful young woman who at least used Google Translate to communicate. And the second dinner was excellent (I included photos). Based on our first day I wouldn't recommend this ryokan. Based on the next 24 hours I would.
