Ratings based on 172 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
This place was wonderful in several ways. Spacious accommodation that was very clean. We truly appreciated the space and the number of beds for our family that gave us a lot more comfort that other hotel rooms in Japan.
Kana-san is amazing— she is a gem of an employee and was extremely helpful and very friendly. Always going out of her way to help with information and anything we needed. We were so grateful she was working overtime the night we arrived, as we were having trouble parking and she guided us through that and the entire parking process. She never once looked begrudging abt her time. We met her again the 2nd day and it was always great talking to her. She shared several recommendations and was always ready to help.
On the other hand, the male staff that was around at other times seems very unwilling to help or engage with guests. Not a smile, or even a greeting. He stayed at the reception table mostly and looked at his phone, and left guests to their own devices or mini-struggles with the things at the breakfast table. We felt we would rather not bother him in general.
The location isn’t at the centre of town, so if you’re looking for something that is central, this isn’t for you. We were very happy to take longer walks and come back to a spacious but cosy and quiet place, so this wasn’t a problem for us. Simple complimentary breakfast of bread and coffee & cereal, and you can cook your own food in your room/apartment.
by A verified traveler
Posted 27 Nov 2024
The staff speaks fluent English. The hotel has all facilities you need. Massage chair is a credit. We enjoyed cooking every night. The environment is clean & tidy. A little bit far from JR station around 10~12 min walk.
by A verified traveler
Posted 10 Oct 2024
I enjoyed my stay at Inova very much. Front desk staff were very helpful and friendly. They have a coffee bar by the reception which was great. I stayed on the first floor and it was very convenient. It is also a quick walk to the Kanazawa station.
by A verified traveler
Posted 15 Dec 2023
Staff were wonderful. Welcoming, helpfull and resourceful. They went out of their way to assist in every need.
by A verified traveler
Posted 22 Nov 2023
Staff are firendly. They speak good English.
by A verified traveler
good stay!
Posted 18 Jul 2020 on Hotelsall staff is very kindly.
I'm strongly recomend this hotel.
by A verified traveler
awesome hotel!
Posted 13 Feb 2020 on HotelsWe had an enjoyable stay at INOVA Kanazawaekimae Hotel suite. All staff were very attentive and friendly, they provided us with information about the neighborhood, and helped us with coffee. The room was very clean and spacious, there were free board games for rental as well! Overall, we loved this hotel very much and would definitely recommend it to our friends or stay here again next time when we are in Kanazawa!
Comment from Hotel Management
16 Feb 2020 by Jin Fukuda, Hotel Management
Thank you very much for staying at our hotel and the review.We are glad to hear that you have enjoyed staying with us.It is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We are very much looking forward to your next visit.
INOVA Kanazawa hotel suite
by A verified traveler from Hong Kong
Posted 10 Feb 2020
Best hotel we have ever stayed in Japan, very clean and spacious room with plenty of amenities (even comes with free Netflix!). Staff are super polite and friendly. Takes about 10 minutes walk from JR station but very convenient for self-driving customers since it has its own parking lot as well as an open car park just outside (very cheap overnight parking fee). A big supermarket is just minutes away by waliking providing any daily necessities you need. It is definitely one of the best places to stay if you are going to visit this charming city and Shiragawago! Recommend without hestitation at all.
Comment from Hotel Management
11 Feb 2020 by Yusuke Tokuda, Hotel Management
Thank you very much for staying at our hotel and we appreciate you spending your time writing to us.
We are glad to hear that you were satisfied with our service and our comfortable location.
We hope that if your travels bring you back to Kanazawa, you will give us another opportunity to be of service of you
.
Kind regards,
INOVA Kanazawa Hotel suite.
by A verified traveler
Posted 31 Dec 2019
Convenient and close to the Kanazawa Station
Cozy and friendly environment
Comment from Hotel Management
2 Jan 2020 by Maari Kawashima , Hotel Management
"Thank you very much for staying with us and we appreciate for taking time to share your feedback.
We are glad to hear that you comfortable to stay here INOVA!
We are looking forward to seeing you again.
INOVA Kanazawa hotel suite"
by A verified traveler
Friendly and Comfy
Posted 13 Dec 2019 on HotelsFriendliest service in Japan? Maybe! Nicely thought out boutique type hotel. Extremely clean and comfortable with complimentary small brrakfast, coffee and games.
Comment from Hotel Management
18 Dec 2019 by Maari Kawashima , Hotel Management
"Thank you very much for staying with us and we appreciate for taking time to share your feedback.
We are glad to hear that you stay comfortable and enjoyed at INOVA!
We are looking forward to seeing you again.
INOVA Kanazawa hotel suite"
