Ratings based on 665 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
It takes 20 minutes walk to get to the train station and shopping center. I would prefer another hotel closer to the station; however it has the convenience of some stores and places to eat around its location.
The place is not neat and the rugs are evidently old and dirty.
Comment from Hotel Management
4 Dec 2024 by ANA Holiday Inn Kanazawa Sky, Hotel Management
Thank you very much for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking time out of your busy schedule to fill out our questionnaire.One of our attractions is that we are within walking distance of restaurants and tourist attractions in the vicinity of the hotel.However, we apologize for any inconvenience caused by the stains in the guest rooms.We will discuss with the person in charge of facilities to improve the situation immediately.We hope you will choose our hotel again when you come to Kanazawa.ANA Holiday Inn kanazawa Sky
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 15 Sep 2024
Convenient
Comment from Hotel Management
8 Nov 2024 by ANA Holiday Inn Kanazawa Sky, Hotel Management
Thank you for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking the time to fill out our survey.We are very pleased to receive such a high rating.All of our staff will continue to work hard to provide our customers with the best possible service.Also, if you have any problems or need assistance while staying at our hotel, please feel free to contact the front desk.All of our staff look forward to seeing you.
by A verified traveler
Posted 1 Sep 2024 on Hotels
by A verified traveler
Posted 21 Jun 2024 on Hotels
by A verified traveler
Posted 10 Jun 2024 on Hotels
by A verified traveler
Posted 3 May 2024 on Hotels
by A verified traveler
Posted 16 Apr 2024
Pros
-Was very tidy and clean.
-The space in our room was used very well, so we had plenty of room to work with, which is uncommon in Japan at this price range (my experience, at least).
- I like the rice paper shutters that our room had
- Customer service was exceptional.
-The cityscape view from our room and the lobby/lounge was phenomenal
- Can reach major attractions/sites within 15-20 mins of walking
Cons
- The room was quite warm and the air conditioning did not help alleviate this, it may have even made it worse. This was not much of a problem for us in April, but it could be during the summer.
Comment from Hotel Management
17 Apr 2024 by ANA Holidayinn Kanazawa Sky, Hotel Management
Thank you very much for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking time out of your busy schedule to answer our questionnaire.We apologize for the inconvenience regarding the air conditioning. The air conditioning is managed centrally and the temperature cannot be adjusted, so it is difficult to make immediate improvements, but we will share your valuable feedback with the facilities manager.Under such circumstances, we are very pleased to receive your compliments regarding the price of our rooms, cleaning, and location. We are committed to providing satisfaction and comfort to all of our guests who visit Kanazawa. We will be happy to provide you with information on sightseeing and recommended restaurants, etc. Please feel free to use our hotel again when you come to Kanazawa.The cherry blossoms are in bloom and the temperature is getting warmer, so please take care of yourself so that you do not get sick.
by A verified traveler
Posted 9 Apr 2024
This hotel has no air conditioning and the room was very hot.
Comment from Hotel Management
10 Apr 2024 by ANA Holidayinn Kanazawa Sky, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
by A verified traveler
Good View
Posted 2 Apr 2024 on HotelsThe view from the 16th floor lobby of the high-rise building was amazing. However, it was difficult to find the entrance to the hotel because there were multiple facilities together. The staff were friendly and overall it was a pleasant stay.
Comment from Hotel Management
3 Apr 2024 by ANA Holiday Inn Kanazawa Sky, Hotel Management
Thank you for choosing ANA Holiday Inn Kanazawa Sky.We would also like to thank you for taking time out of your busy schedule to complete the survey.We are very happy to receive your compliments regarding the view from the 16th floor and our staff.The cherry blossoms have started blooming in Kanazawa and the view from the 16th floor has turned pink.This is a hotel where you can enjoy the scenery of each season, so please come again if you have a chance.However, I am sorry that the entrance was difficult to find.We will take into account your opinions and aim to make further improvements.Thank you for your valuable feedback.ANA Holiday Inn Kanazawa Sky
