Ratings based on 228 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
by A verified traveler
Don’t stay here
Posted 18 Jul 2020 on HotelsThis hotel was dirty!! We were expecting old as we wanted to keep costs down and rayes were low. I have stayed in many APA hotels across Japan and they are fine. But this one was filthy. We had booked 4 nights but after one night cancelled and changed to another hotel. Beds were actually decent in condition (APA Kyoto had beds made out of cardboard) but mold and dust, dirty everywhere in room. Can’t recommend it here. Plenty of nice hotels in Kanazawa.
Comment from Hotel Management
19 Jul 2020 by フロント 山本, Hotel Management
Thank you for staying at APA Hotel Kanazawa Nishi.
We apologize for any inconvenience caused even though you stayed at the hotel.
Thank you for your valuable feedback.
We take the opinions of our customers seriously and strive to be a better hotel.
Thank you very much.
by Poh Choo
Tiny room for 2 pax
Posted 4 May 2017 on HotelsBedroom extremely small. Couldnt wait to leave. Will never stay here again.
by A verified traveler
A convenient hotel for drivers
Posted 3 Dec 2016 on HotelsI and my wife stayed one night here. The room was tiny even for us who are of average Asian size. Our room was on the non-smoking floor but it had cigarette smell. The bathroom had strong bad smell. We found out that it came out from the sewage holes because it was slightly improved when we covered the holes with taps. Obviously the hotel needs to improve both the ventilation and sewage systems.
by A verified traveler
Good hotel
Posted 10 Oct 2016 on HotelsGood price, but a little far away. Staff was very helpful.
by Tom from Melbourne VIC, Australia
No good for tourists
Posted 14 Jul 2013
Pros: Nothing to recommend for tourists. Depite hampered by poor english the front desk tried to be helpful.
Cons: Poor location and poor food. Little local infrastructure of use or interest to tourists.
Location: Light industrial area full of car repair yards.
The location is in a light industrial area and inconvenient for tourists. The breakfast was the worst we had in Japan. Despite requesting non-smoking rooms they stank of cigarette smoke. Don't stay here.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by フロント 中村, Hotel Management
この度は、アパホテル〈金沢西〉にご宿泊頂き誠にありがとうございました。また、数多くあるホテルの中からお選び頂きましたこと重ねてお礼申し上げます。この度は、お忙しい中貴重なご投稿誠にありがとうございました。
by A verified traveler
Posted 24 Nov 2024
建って時間が経ってると思うのですが、部屋の匂いがすごく気になった。
Comment from Hotel Management
27 Nov 2024 by フロント 中村, Hotel Management
この度は、アパホテル〈金沢西〉にご宿泊頂き誠にありがとうございました。しかしながら、臭いに関しましてお客様にはご迷惑をおかけし大変申し訳ございませんでした。早急に確認いたします。この度は、お忙しい中貴重なご投稿誠にありがとうございました。
by A verified traveler
Posted 22 Nov 2024
最寄りの駐車場が満車で、夜だったので目の前の駐車場まで少し迷いました。他にも迷ってる方がみえました。
Comment from Hotel Management
23 Nov 2024 by フロント中村, Hotel Management
この度はアパホテル〈金沢西〉をご利用頂きまして誠にありがとうございます。また、数多くあるホテルの中からお選び頂きましたこと重ねてお礼申し上げます。しかしながら駐車場に関してご迷惑をおかけし大変申し訳ございませんでした。お客様のご意見を参考に今後の課題とさせていただきます。この度は、お忙しい中貴重なご意見誠にありがとうございました。
