Ratings based on 18 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
It definitely doesn’t feel like a 4 Star hotel. The whole hotel smells like mold. The breakfast was absolutely horrible. Definitely not worth the price.
by A verified traveler
Posted 25 Jun 2024
Nice place for stay in town area.
Comment from Hotel Management
19 Sep 2024 by Mahesh, Hotel Management
Dear Guest, Greetings!!! Thank you for taking the time to write a review for us. We are happy to know that you enjoyed your stay with us. Your positive feedback keeps us motivated and helps in work in a much better way to serve all your needs. We look forward to welcoming you back in the near future.
by A verified traveler
Average stay
Posted 12 Jan 2024 on HotelsThe hotel is situated in a busy area close to the shops (a big mall 5 min walk away) bars and restaurants.
We booked this hotel because the pictures looked great and it had good reviews, however, we would not say that this was a 4 star hotel. We stayed in other 4 star hotels around India and they were magnificent, this hotel wasn’t. The facilities were dated, it was a little messy, it just didn’t feel as a 4 star establishment.
The staff members very friendly and accommodating.
We would not stay there again.
Comment from Hotel Management
12 Jan 2024 by Mahesh, Hotel Management
Dear Guest, Greetings!!! Thank you for taking out the time to write a review for us. We apologize for the inconvenience during the stay. We assure you that we will improve, on that particular point where ever you felt we need betterment. sincerely hope you will consider our reply in its purest manner, and not let it stop you from staying with us in the future.
by A verified traveler
Posted 20 Oct 2023
Comment from Hotel Management
2 Nov 2023 by Mahesh , Hotel Management
Dear Ken,Greetings!!! Thank you for taking out the time to write a review for us. We are happy to know that you enjoyed your stay with us. Thanks and Regards
by A verified traveler
Posted 9 Mar 2020
excellent location, staff,food,i will recommend this to my friends
by A verified traveler
Posted 5 Mar 2020
Easy to access ,clean , friendly staff , good food
by A verified traveler
Posted 28 Feb 2020
Comment from Hotel Management
5 Mar 2020 by Arun, Hotel Management
Thanks for your feedback!!!
by A verified traveler from Kirkland, QC, Canada
Posted 6 Jan 2020
This hotel was well located (easy to get taxi/rickshaw service, close to shopping and metro system), had a 24 hour restaurant, roof top bar. Coming from Canada, we appreciated that some staff spoke English. Wifi was usually good, food was good with excellent Indian choices, less continental. They helped us print our boarding passes, estimate transport costs, gave directions, recommended places to go, which was all very helpful. They also helped us to connect with a tour operator which was excellent (Arun from Arrivago) who we dealt with for months prior to the trip. Recommend this hotel as a very nice place to stay at a very reasonable cost.
Comment from Hotel Management
8 Jan 2020 by Arun P.N , Hotel Management
Thank you for this wonderful feedback. We feel so very happy to receive these kind words from you. Our efforts seem to be worked out when we receive such feedback. We are always ready to cater to your needs and make you feel at home. Our staff feels motivated and strive hard to satisfy the guests.
We look forward to welcome you back in the near future. We hope and sincerely wish to make your next stay also memorable.
by A verified traveler from Surat
Posted 26 Nov 2019 on Ebookers
Friendly staff especially the girls serving at breakfast time.
Would have liked to see more choices at breakfast (continental)
Comment from Hotel Management
28 Nov 2019 by Front office Manager , Hotel Management
Dear Guest, Greetings!!! Thank you for taking the time to write a review for us. We are happy to know that you had a pleasant stay in our hotel. Your positive feedback keeps us motivated and helps in working better to serve the guests. Your viewpoint regarding improvement in the food menu will surely be considered and given due priority. We look forward to welcoming you back shortly. Team Span International
by A verified traveler
Posted 23 Nov 2019
lacking entertainment in restaurant .2 days without hot water in daytime, because of breakdown, and telephone not receiving any in coming calls, reported to front desk twice.
Comment from Hotel Management
25 Nov 2019 by ARUN P.N, Hotel Management
Dear Beloved Guest
At first let me use the chance to thank you from the bottom of our heart, for your valuable time which you have invested on reviewing about our Hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary improve upon the service that we provide to our valued guest.
We are very disappointed to read of your experience during your stay with us. And an apology will regrettably not alter the outcome of your experience on this occasion. I do extent it with all sincerity. And We assure you that we will improve, on those particular point were ever you felt we need betterment.
sincerely hope you will consider our reply with its purest manner, and not let it stop you from staying with us in future.
Best Regards
Hotel Span International
