Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Alexandra U, Hotel Management
Dear Faye, thank you for your feedback. We are sorry to hear that your stay was a 3/5. We hope to welcome you back to the Rockies soon.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Alexandra U, Hotel Management
Dear Karim, thank you for you rating of 5/5. We are pleased to hear that you enjoyed your stay with us. We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Spectacular setting and great food served by friendly and attentive staff at each on-site restaurant. Been here twice and will be back again.
Comment from Hotel Management
15 Nov 2024 by Alexandra U, Hotel Management
Dear Daphne, thank you for your rating of 5/5. We are pleased to hear that the great food and friendly staff contributed to your stay. We hope to welcome you back to the beautiful Canadian Rockies soon.
by A verified traveler
Posted 5 Nov 2024
Absolutely magical place. We will be back again.
Comment from Hotel Management
6 Nov 2024 by Alexandra U, Hotel Management
Dear Amanda, thank you for your rating of 5/5. We are so happy to hear that you enjoyed your stay with us. We can't wait to welcome you back to the beautiful Canadian Rockies again soon.
by A verified traveler
Posted 2 Nov 2024
Wonderful weekend getaway
Comment from Hotel Management
3 Nov 2024 by Alexandra U, Hotel Management
Hi Jenny, thank you for your rating of 5/5. We are happy to hear you had a wonderful weekend getaway. We hope to see you again soon!
by A verified traveler
Posted 1 Nov 2024
Great family stay! Pool was incredible!
Comment from Hotel Management
1 Nov 2024 by Alexandra U, Hotel Management
Dear Stephanie, thank you for you rating of 5/5. We are so happy to hear that the pool contributed to your great family stay. We hope to welcome you back to the beautiful Rockies again soon!
by A verified traveler
Posted 1 Nov 2024
Rooms are an expensive stay for what they are.
Staff was friendly this time and check in didn’t take to long. The pool was cold and There was pool construction which we didn’t know. ( this was one off the reasons we had come down for)
Comment from Hotel Management
1 Nov 2024 by Leanne, Hotel Management
Thank you for your feedback, it is very valuable to hear guest's thoughts! It is wonderful to hear staff service is good and you enjoyed the check-in experience. We will investigate the pool temperature recordings during your stay to ensure this was in the correct range, but we are sorry you felt cold. We are currently undergoing renovation to improve the aquatic facilities, the details of this are found on our website.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Michael , Hotel Management
Good morning, thank you for your review, I would be interested in learning more about your experience with us and what we could have done better to have raised that score. We hope that we have the pleasure of your visit again - Michael
by A verified traveler
Posted 23 Oct 2024
My first time in Kananaskis was here and it was incredible. Wonderful facilities, great food and very hospitable and welcoming staff. I look forward to my next stay here!
Comment from Hotel Management
24 Oct 2024 by Alexandra U, Hotel Management
Dear Brooklin, thank you for your rating of 5/5. We are happy to hear that the facilities, great food, and our welcoming staff contributed to your incredible stay. We hope to welcome you back to the beautiful Canadian Rockies again soon!
by A verified traveler
Posted 20 Oct 2024
Way overpriced. Fridge too noisy in the room, not possible to sleep while it's running.
Parking is extra and not cheap.
Comment from Hotel Management
20 Oct 2024 by Alexandra U, Hotel Management
Dear Igor, I am sorry to hear that the fridge was too noisy and that you felt that the hotel was overpriced. We strive to exceed guest expectations and create a relaxing stay. We appreciate your feedback as it helps us to improve. We hope you choose to stay with us again.
